I had an account suspended and wanted to upload the documents that they asked and I received this back:
Hello xxxx,
Thanks for taking the time to send the information we requested for your
account xxxxxx.
We've received your documents. However, I'm afraid they didn't come
through clearly enough for us to review them as they arrived blurry or
dark.
Please submit the following:
1. Proof of identity
2. Proof of address
3. Proof of ownership: (kindly submit a photo of the item together with
the owner, we don't accept invoices only)
- Item #2905 xxxx
- Item #2905 xxxx
You'll find all the information you need on this page - open a new
window on your browser window and copy this link into it:
eBay Requests for proof of identity and ownership of items
Please ensure that all your personal details match the information
you've registered on your account. Rest assured that eBay treats your
personal information with the utmost care.
Please re-scan or re-fax your documents, or post us photocopies so that
we can review your account for reinstatement.
I'm happy to inform you that we accept documents via email attachment.
Please fill out and print a cover page, and print your user ID and email
address in block capitals on each page to help us match the documents
with your account.
xxxx, I hope that this information is helpful and that I've explained
things clearly. We look forward to receiving your documents and
resolving this matter as soon as possible.
Thank you for your patience.
Kind regards,
Rob Purcell
eBay Trust & Safety
When I contacted them they told me that as a proof of my goods, as I am a dropshipper, I need a letter from my supplier and I made one ...
You think this case is close or shall I upload the documents guys?
Even paypal tell me that the documemnts are blurred?
Do you think this is common?
Any help apprieciated
Thank you for your help in advance
Take Care &
Best Regards,