MC011 Your eBay selling account has been restricted
Ive had a few increases in not received requests, ive managed to shoot them down real quick but i guess it must have triggered something...
First i got this.. Quote:
A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. A list of any removed items will be listed further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).
To appeal this restriction, please review the following guidelines:
-- Provide proof of delivery for all of the items sold on your eBay account. This may be in the form of feedback left from buyers. If you prefer, you can submit tracking numbers for each of the items posted. This will help show buyers more of your selling history and will also allow us to confirm that your items have been posted.
Please reply to this email after the above requirements have been met, and we will begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.
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once i got 2 negs removed, 2 cases closed, my account was back at 2.5% defect rate, 100% positive, positive feedback received for almost all items and tracking information attached to every transaction so EVERYTHING was tracked.
I phoned soon after and the representative said it was good i did that then said he would be sending me an email, consisting of requests of ID and proof of ownership. Even though i did this when i first signed up already. I agreed anyway. He said it would take 24-72 hours to review. (its been 12 hours now)
This is the email he was talking about i got a few mins later Quote:
ebay trust and safety SR# 1-23eeeeeeeeeeee
Hello Worthless eBay victim,
My name is ⊗⊗⊗⊗ Name Insert and I'd like to inform you that, in order to provide buyers with a pleasant and safe environment, the Safety Regulation Team at eBay conducts certain routine checks to confirm the information provided by the seller(s) or /and buyer(s). You are kindly requested to send the following documents within the next 72 hours:
- Front and back copy of your ID or passport.
- Copy of a document showing your address (if different from what is displayed on your identity document)
In addition, we ask you to provide a proof of ownership of the items you have posted on eBay. These may consist of:
- Receipts
- Copies of invoices or proof of delivery (pro-forma invoices are not counted as evidence of ownership)
- Customs documents, if you have purchased your goods abroad
- Availability of supplier confirmations
Once we have received and verified the required documents, you will be able to start selling your items and bid on eBay. If we do not receive the required documentation within the deadline, your account will be suspended.
| I sent in everything requested, from invoices from three different suppliers and supplier information, utility bills etc you name it.
My only fear is i was actually asked to do this when i first signed up and i was permantly suspended, but i phoned in and they said it was a mistake and reinstated me. Its been almost 8 months now without incident.
What are my chances of this passing? Anyone been through a similar situation?
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