Ok so my 4 months old account just got hit by a MC011, the account is in perfect standing, 70+ 100% positive selling feedback, 0 case opened, 0 low DSR. Below is the MC011 email I received:
A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. A list of any removed items will be listed further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).
To help you be a successful seller and ensure a safe experience on eBay, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account's activity, but rather a preventative measure.
To learn more about eBay's User Agreement, go to:
http://pages.ebay.com.au/help/polici...agreement.html
To appeal this restriction, please review the following guidelines:
-- Submit all of the following information:
- Documentation that shows that you purchased the item(s) recently listed for sale on eBay. This can include either manufacture invoices or receipts. Unfortunately, we're unable to accept photos of the items to fulfill this requirement.
-- Important --
- Make sure that your name and user ID appear on each document that you submit. If this information isn't included, it can't be processed.
- Be sure your submitted documents are current, valid, and legible.
Upload all documents on:
https://ocs.ebay.com.au/ws/eBayISAPI...ptName=AUBaOff
-- Note --
- It may take up to 3 business days to review your information.
- All documents submitted will be destroyed after we review them.
Please reply to this email after the above requirements have been met, and we will begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.
And then they have removed all the current listings I have got.
What's the chance they can lift the limitation if I provide proof of purchases? And do I need to provide for all items I have sold or just the listings that was listed on eBay?