So I asked eBay for negative feedback removal and I received the following e-mail: I appreciate your report about the negative Feedback you received and
your concern on the reversed payment on the item you sent to the buyer.
It's good to know that you've already reported this incident to the
police for possible internet fraud. I'd be glad to assist you with this
matter.
I would suggest that you try contacting your buyer either through email
or phone and try to resolve the problem. Once you and your buyer are
able to resolve it, you could send a request for Feedback revision. The
buyer will receive this in their personal email address associated with
their eBay account once sent.
With this new process, your buyer will be able to revise the Feedback
rating, comment, and Detailed Seller Ratings.
I asked them again and I received the same email.
So I sent them the following e-mail. I'm sure it's not going to help but I have no intention to keep this eBay account anyway, so they can suspend me. So what you are saying is that you allow a buyer, who committed internet
fraud, not just scam me out of the item but you also let her to ruin my
feedback and my DSR ratings.
And you also let her to be an active member of eBay.
Just for your information, she paid for the item on April 5. I shipped out
the item on April 10 and the same day her bank reversed her payment. So this
means that she is a scam artist. She made a second payment which was also
denied by her bank. She has no intention to pay for this item at all.
So now eBay just waits until more seller will report this buyer as being a
scam artist?
I thought eBay should be a safe and secured environment where sellers can
safely sell their items. I think I was wrong.
And do you really think that she'll agree to remove her negative feedback
when she doesn't even want to agree to pay for the item what was sent to
her?
And also, eBay has the following policy:
"eBay's Unpaid Item policy requires buyers to pay the seller for the items
that they commit to purchase."
I see that eBay only wrote this policy but it is not being forced on the
buyer.
eBay let this buyer off the hook once, and now she knows how to get free
stuffs on eBay.
Maybe she should write an e-book and sell it on eBay and title could be "
How to get free stuffs on eBay, screw a seller and ruin their reputation"
The subtitle should be "This is all legal, since eBay doesn't force their
own policy on buyers."
Thank you for eBay's help.
I'm ready to take my business somewhere else. |