Excellent eBay account, PayPal Shat on Me
Hi All,
I'm sure will all your experience you would've come across similar issues during your careers as great practitioners of selling on eBay, using PayPal.
Issue:
I have a great eBay account, a power seller account. The country I'm selling from is India. The PayPal account I use is also from India.
I sold a few branded products and private label products, averaging @$8k/month in revenues. 100% positive feedback. However, in my initial days as a seller, I had some disputes ( all them granted in my favour).
I have been selling on eBay now for just over a year. One fine day I receive an email from PayPal saying your account is permanently limited and it gave a link to a product listing and PayPal claimed that I was selling ⊗⊗⊗⊗ Products. I immediately got in touch with my eBay account manager to find out if he heard anything from Paypal, to which he replied, he hasn't heard anything from PayPal and he reassured me that my eBay account is a perfect health and that I have nothing to worry about and asked me to contact PayPal customer service. Customer service people said, we assume your guilt and we do not require any documentation from you. to which I asked them, how do you assume my guilt when you haven't asked for any documentations, what if I have documentation which would corroborate my claim and disprove your accusation? They asked me to send proof of Purchase, Proof of authenticity of the product, my distributor's certificate stating he's an authorized distributor of the brand and I sent them all. yet still they got back to me saying your account is limited.
What I found out is my distributor did not receive any calls or email enquiries from Paypal. he also informed me that the brand Owners did not receive any calls ( if they had he'd be informed about it immediately).
How do I get back my Paypal account back? BTW I have a fair bit of money in theirs. What could've gone wrong and why is Paypal targeting sellers with great feedback and great history in such a degrading way?
Advice please thank you
Note: My eBay account is still intact ( no notices, nothing) and my account manager contacts me almost every day encouraging me to sell ( Not happening without PayPal issue is sorted)
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