Very weird dispute decision
1) Sold an item to a customer, got my account limited shortly after that
2) Customer received the item and was not satisfied with it, as had some sort of concerns about the authenticity (just his thoughts, no any expertise results or soever)
3) I said to him, no worries, send it back and get your money back by clicking the button in the PayPal dispute "Refund the buyer. Buyer needs to return the item"
4) Everything goes as usual, but later an email comes from PayPal, with return tracking details, and they are empty!
5) In a few minutes comes another email saying that the buyer is refunded and the case is closed.
6) WTF! Calling in to PP, and after a very very long talk they say the following:
- You did not provide any proofs about the condition of the item
- Why should I provide them? I just want it back and to refund the buyer!
- As you did not provide any proofs, we let the buyer to keep the item and refunded him. Bye.
How come a return of an item now requires some sort of proof of the condition of the item being sent? WTF??
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