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Old 03-25-2019
cruuz36 cruuz36 is offline
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Default Re: Etsy Suspension - help

Originally Posted by agent006140 View Post
no,you cannot refund your buyer since Etsy has decided to hold on to it for 180 days.
the only way your buyer can get his money back is to go to his cc issuer and file a chargeback,BUT you said you sell digital goods,so have you delivered the goods,if you have,why is he asking to cancel the order?
Exactly, and especially to provide tracking information, i'm not scamming or something like that, just doing the things very well.

Support answered me, the same email like the first one, the only different is that now the text is bold :D

One sentence of the mail: "In the event this occurs, you will owe Etsy all accrued debts. To prevent refunds from being issued on your behalf, we suggest you either add tracking information to your orders or issue refunds for unshipped orders."
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