Suspended, high ODR. Appeal suggestion?
Account has 2 feedback (one 5-star, one 1-star feedback). This brought the ODR above 1%. The 1-star feedback was from an order I marked as shipped, then refunded without cancelling. This made the customer angry. (I gave the customer an extra $40 USD on top if they would remove the feedback, they didn't respond)
Amazon suspended the account today.
Im going to appeal. Whats a good believable story or explanation I can feed Seller Performance about my ODR? What would be the most plausible and likely for them to accept?
Suspension letter below:
"Hello,
Your order defect rate is higher than the goal of less than 1%. As a result, you
may no longer sell on Amazon.com, and your listings have been removed from our site.
Please ship any open orders. If you have funds in your account, they will be
available after any amounts paid for A-to-z claims or chargebacks on your orders
have been deducted. This usually takes about 90 days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of
Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
If you want to appeal this decision, click the Appeal button next to this
message on the Performance Notifications page in Seller Central
( https://sellercentral.amazon.com/gp/...fications.html).
Seller Performance
Amazon.com
http://www.amazon.com"
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