Re: Ran into a Roadblock.. need solution
Don't focus on the "inauthentic" part. Amazon's language is different than the everyday language we use. The point that Amazon itself sells same items is irrelevant since you can still sell inauthentic items on the same ASIN, but in my opinion they aren't even saying that your items are inauthentic per se. What they are saying is that you aren't authorized to sell those, and you aren't purchasing them from an authorized distributor. At least that's what I read between the lines.
I would continue to change invoices/receipts and keep sending them until they accept them. Once I had to do it for year and a half until they accepted them. As another member here advised me once, Amazons team of monkeys are a bunch of retards, don't be afraid of sending different invoices on the same ASIN, they have no short term memory and don't care until you get the right monkey that accepts it. I've sent the same invoice with the same numbers before, just changed the receiver name or added address or whatever and they never once questioned how is this the same invoice as the last I sent them but with different info on it.
So make sure you send them the invoices the way they are asking for them - ALL THE INFO THERE! Selling party, selling address, website, contact info, buyer name, company name, address, phone number and email same as your amazon account one, sometimes they even check the tracking number or say the invoice didn't show shipped/paid so make sure it reads as the items were shipped and received. Keep on it until they accept them.
|