Can AMAZON seller charge buyer again after refund ?

[lyl797]

I have an order not delivered, I refunded buyer, then buyer found his package and wanted to pay me again asking me to put charge on his credit card again.
I said AMAZON does not allow me to do that, Is there really a way for seller to do this ?

If not, how do you guys charge for replacement shipping fee or the price differrence when buyer wants to do exchange or replacement ?

Thanks for sharing your experience ..



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[Gamefreak]

I believe the buyer has to contact amazon and give them the order ID number and tell them to recharge it.

You as seller cant do anything unless amazon contacts you and ask for info regarding said order.

[Dire]

Two options:

1) buyer gets in touch with customer support confirming that the order is delivered.
2) kindly ask the buyer to place the same order which won't be dispatched

Hope this is of help

[cherrqell]

Originally Posted by lyl797

I have an order not delivered, I refunded buyer, then buyer found his package and wanted to pay me again asking me to put charge on his credit card again.
I said AMAZON does not allow me to do that, Is there really a way for seller to do this ?

If not, how do you guys charge for replacement shipping fee or the price differrence when buyer wants to do exchange or replacement ?

Thanks for sharing your experience ..



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I would contact Amazon. The refund will count against your metrics. Perhaps they can delete the transaction so it wont negatively reflect your numbers.

Disclaimer - This is a message board post, not legal advice and no Attorney-Client Relationship is formed by these posts or by any response or comments thereto. The information provided is for general informational purposes only. The law is constantly in flux and varies from from jurisdiction to jurisdiction. Nothing posted by me should be used as a substitute for the advice of an attorney licensed in your jurisdiction. Blah, blah, blah, blah....

[lyl797]

Originally Posted by cherrqell

The refund will count against your metrics.

Yes, I see this, but there is no certain top percatage cap on this refund percetage like other categories in seller metric though.
So does this mean AMAZON actually think refund to buyer when problems occurrs is the way to solve problems and accepted by AMAZON ?
Anyone here been suspended by AMAZON due to high refund rate ?

I know AMAZON system is just flat out wrong, but as far as I can see, issue refund to buyer is the only effective way to avoid AZ claim.



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