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Re: Amazon keeping my money after the 90 day hold
 

Heres an update.

I hired a company called riverbend consulting. I will update what happens and the outcome. So far they seem KIND OF professional. They look into your account with detail. Their appeal is professional (only got one so far). Their report on your account is detailed. If the appeals don't work then they will go on to the next steps which is reporting to the BBB.

I also paid money to a seller here (think it was josh?) who does appeals for my other cases.. lets see how this goes..

Re: Amazon keeping my money after the 90 day hold
 

Good luck! let us know how it goes

Re: Amazon keeping my money after the 90 day hold
 

I've used Riverbend Consulting in September they weren't any success for me as of now. I was suspended for "manipulated or forged" invoices. The invoices were real, I also provided Seller Support with bank statements that was signed and stamped by my bank along with a bank letter showing that the items on invoice were paid to that company, still no luck. Amazon is holding $75k of my money and it's been 139 days. I appealed for my money and they said they are holding it indefinitely. I am at such a frustrated situation. I went through BBB, amazon responded that after 90 days it will be reviewed. Last message to them through BBB Amazon didn't respond and they got a negative on BBB for not responding and the case was closed. Them getting a negative on BBB for rating for my issue didn't help me obviously since it didn't get my money. Through all the frustrations, I opened another Amazon account, got a new laptop and a mobile data plan and got an account using my brother's name with a "virtual address" and we were selected for account review (sending utility bills, etc.) I actually had registered a new company under his name and sent all the required documents and just got a suspension for "account may be related to another account" just two weeks ago and have $20k stuck in the second account. It's been such a stressful and frustrating time for me. I'm open to get help from anyone at this point.

Re: Amazon keeping my money after the 90 day hold
 

I have the same issue just hopping someone gets to the bottom of this even they shouldn't be doing this if buyers don't want a refund no matter what it is

Re: Amazon keeping my money after the 90 day hold
 

This is really frustrating situation. Iam in same situation but with lower amount of money they keep in hold around 9k. Second account was closed upon opening they didnt accept my utility bill which was real.

There should be a way around that Amazon fu*cking people really bad. There are a lot of sellers with same issue where Amazon holds millions is that legal when 10% of these sellers providing them real documents and 90% of them ⊗⊗⊗⊗..they are not accepting anything.

I wonder what is real/valid document for them.... really want to see that kind of document.

Re: Amazon keeping my money after the 90 day hold
 

Amazon took 45k total in inventory from me in 2018

I got aprox 20k reimbursed, they won’t do the rest.

If I arbitrate the rest of the funds, they will suspend my account? Can anyone confirm this? As the account is worth a lot to me.

I believe I have a strong case, they are selling my product with my label on someone else’s similar private listing LOL

Re: Amazon keeping my money after the 90 day hold
 

Have also issue and continue the battle with Amazon Team, I got suspended 120 days ago invoices forget and manipulated
We sent a lot of appeals but nothing happened and lawyers did not help. Funds is still withheld on Account.
I received email again email from Amazon:

Your account is currently in a 30-day funds appeal period and is not eligible for reinstatement or disbursement of funds. We encourage you to submit an appeal for your funds.

What happens if I do not appeal?
If your appeal for funds is not successful or you choose not to appeal within 30 days, some or all of your funds will be withheld in your account.

How do I submit an appeal?
Please send your appeal to disbursement-appeals@amazon.com. A successful appeal will address all of the policy violations that resulted in the loss of your ability to sell on Amazon.

But I have only the same invoice that I sent before, Should I send this one again?
I do not want to lose my money from that account, I earned it hard work and continue something do.

Re: Amazon keeping my money after the 90 day hold
 

Welcome to the forum White Tiger - all the best as you master ghost :thumb:

If you have problems with appealing, there is/are services in the marketplace that you can hire to help you - check the subforum out

Re: Amazon keeping my money after the 90 day hold
 

It is possible with the right appeal, some luck and some good invoices you get your money released. Recently had 2 cases where we was able to do exactly that

It can however be very hard and need a little luck aswell
Try arbitration if all else fails

Good luck

Re: Amazon keeping my money after the 90 day hold
 

Are you sure? Why my case was declined after all your “right appeals”?

Re: Amazon keeping my money after the 90 day hold
 

Last Email I received from Amazon

We reviewed the information you provided and completed the review of your account. We have decided not to disburse any funds to you. Due to the nature of our business, we do not provide details on our investigation methods.

We may not respond to further emails regarding the status of your account or the permanent hold on your funds.
Regards,
Seller Performance Team
Amazon Payments

Any suggestions guys?

Re: Amazon keeping my money after the 90 day hold
 

this is a common message. As I said I have got clients, especially very recently where we manage to release funds, but of course, this is difficult and has many variables....

but as others mentioned if you have a large enough balance then arbitration is the way forward if you can afford it

Re: Amazon keeping my money after the 90 day hold
 

After more than 10 "YOUR" appeals got this:

"We reviewed the information you provided and completed the review of your account. We have decided not to disburse any funds to you. Due to the nature of our business, we do not provide details on our investigation methods.

We may not respond to further emails regarding the status of your account or the permanent hold on your funds.
Regards,
Seller Performance Team
Amazon Payments"

After All your appeal's, why we didn't succeed? I suggest to tag these people which succeeded because of you here so they tell us their comments for their "reinstated/released" funds and help us.

Re: Amazon keeping my money after the 90 day hold
 

All unprofessional same appeals.

Re: Amazon keeping my money after the 90 day hold
 

Amazon give me many chances for reinstatement and always ask me for more info, they always responded to my appeals in timely manner but always reject us because of “josh’s” appeals which were really each time same and unprofessional. They didnt cover what amazon wanted from us. He want to try his luck with same appeals and get the gold. At the end they said that they will hold all funds around 9k and thats the end. I recommend to not pay anyone for appeal service and try to find some free appeals from the net and do it for you as all of them appears on the net.I didnt see any case where clients to be reinstated after “forged and manipulated suspension” with these appeal services which all say “we have big success” if you check their positive comments nobody mention appeal type which are in most cases the easy ones.

Re: Amazon keeping my money after the 90 day hold
 

Hey I see a lot of some,,⊗⊗⊗⊗ lawyers,, only waste time not recommend pay unprofessional guys. When we get Result after need pay but here no guaranty if you pay before appeal.
I know CJ Rosenbaum is qualified in Amazon Sellers Lawyer but his service too expensive for me now but if you have a lot of cash on your Amazon Account I recommend going to this guys.

Re: Amazon keeping my money after the 90 day hold
 

Has anyone here actually got there money when amazon says “your account is in a 30 day appeal period”


I submitted legit invoices, they called my supplier, and verified it’s legit. Then didn’t release

In my opinion once they send that 30 day appeal email they already decided to steal it

Re: Amazon keeping my money after the 90 day hold
 

Speak to josh in the marketplace section - he does appeal services

Re: Amazon keeping my money after the 90 day hold
 

Okay its funny because most of these things ive tried already.

Riverbend. Getting frusturated with their services. Its been almost 3 months now with them and their replies are slow. First we sent several appeals to amazons different departments including jeff bezos. Next we sent a complaint to BBB and got the same message from amazon saying they reciewed the case and are still keeping my 11k funds. Now its been more than a week since riverbend has replied me with an update to the next step.

Josh.. also paid him for 3 accounts. None worked.

Ive been so frusturated with amazon lately that i had to take a break from them and focus on ebay.

Any other help would be appreciated. I have about 50k on hold from amazon across multiple accounts

Re: Amazon keeping my money after the 90 day hold
 

Our appeals as other service providers appeals, work. The issue is, when Amazon have decided not to disburse your funds it is extremely difficult to get the hold removed.
I have had a client recently of which they were released...

If you pay a company such as Riverbend or any other alternative service they will all find it difficult to release hold on money. This does not means it doesnt happen.

The issue here is Amazon not the services trying to help...

The best solution in hard to fight cases is arbitration as many others suggest.

You need to have a big enough balance on one single account for it to be worth your while though

Re: Amazon keeping my money after the 90 day hold
 

my account was suspended by Amazon for violation of their policy and about $19,000 lock in when i got suspended. however, I was able to receive $18,000 back after the 90 days of waiting period but they refused to release the remaining $1000. so i decided to buy a new laptop from Amazon of $1000 and return my old broken Laptop back to them for a refund, I will never do business with them

Re: Amazon keeping my money after the 90 day hold
 

I Don't mean to be rude but if amazon were to hold $75k of my money................................and refused to return it................................................ ..lets just say things might get a little rough....

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