verification process over the phone

[schwuller]

In order to change bank account to receive payments on an old professional seller account I need to do a "verification process over the phone."

Does anyone know exactly what will be asked?

Thanks

[Beautiful]

have not seen that request yet, but could be yet another issue that will come up in the future

can you copy/paste the generic email you received from amazon with this info? Might be helpful to others

[Mattmsk001]

Hi, I'm trying to do the same thing. Did you end up going through with it and what information did they ask for? Thanks.

[jakobrockz]

What did you do to trigger that? Did you open up a case and ask/request something and their response was that? Or what?

[Mattmsk001]

I attempted to do normally by just adding a new bank account, part of the process asks to put in the bank number of the old account, when I went to do that it would give an error stating that the old account was wrong, which it was not. So I opened a case and after like 3 responses they finally said you need to do a phone verificaiton to add a new bank account

[jakobrockz]

Yep. Same issue happened to me. I'd let it sit for a day or two, then try the old acc number again.

[Mattmsk001]

After a couple of days it worked and you dident have to do any of the call in stuff?

[jakobrockz]

Yes but I had the original bank account number to change it

[Beautiful]

Originally Posted by Mattmsk001

I attempted to do normally by just adding a new bank account, part of the process asks to put in the bank number of the old account, when I went to do that it would give an error stating that the old account was wrong, which it was not. So I opened a case and after like 3 responses they finally said you need to do a phone verificaiton to add a new bank account

Normal process if you forgot the original account # or the # is wrong