Suspended due to high ODR
My account was deactivated for not submitting a valid POA. Amazon wanted me to go into greater detail for my high ODR.
"Greater detail on the root causes of buyers not receiving orders or late receipt of orders.
-- Greater detail on the actions you have taken to resolve buyers not receiving orders or late receipt of orders.
-- Greater detail on the steps you have taken to prevent buyers not receiving orders or late receipt of orders going forward.
-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy."
My question is are they wanting me to bring up every single order that went wrong or a just a general root cause but go into more detail? Im also asking because as of next week my ODR will be at 0%, does that help any? Should I wait so send the final appeal?
Last edited by user3657; 04-23-2021 at 05:22 AM.
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