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  #1  
Old 05-13-2022
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Default Counterfeit without purchase complaint

Got a counterfeit without purchase complaint in the US. Sent in invoice and emailed the company issuing complaint. AZ wants more. Sent in invoice and LOA (both legit from the authorized distributor) and now AZ still wants more (invoice, LOA, or retraction from complaintant).
After I emailed the company, did some research. Company complaining is BB Systems in NY and their website says Ecommerce tracking and policing third party sites. Then I pulled up the listing in question and it is down to one seller. Pulled up the seller page and guess what. It's a different seller name, but the Business name and address is the same as on the BB Systems website.
So the complaint is actually the seller of record trying to manipulate and remove other sellers.

Since this breaks the AZ seller agreement, who can I contact at AZ to let them know this. Hate to tramp on another seller, but after 4 emails (2 through their website) and giving them 4 days to remove the complaint (and letting them know I will let AZ know the situation with proof (got photos)) but the items are legit from a legit distributor.
Any ideas would be greatly appreciated.
Thanks
PhD.
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Old 05-13-2022
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Default Re: Counterfeit without purchase complaint

Thinking of posting in AZ forums. Account is kind of a stealth account, but been active and clean for 8 years, doing about 200 sales per week, mostly toys.
I know that once I pull the plug and post there, there is no turning back.
Thanks in advance.
PhD
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Old 05-14-2022
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Default Re: Counterfeit without purchase complaint

just take down the other amazon seller for this , open 10-20 buyer accounts , buy one item on each

after 2-4 weeks send one message from each account to the seller saying their item is counterfeit and you want the money back

repeat the same until they get suspended

Last edited by murdered_by_ebay; 05-14-2022 at 12:21 PM.
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Old 05-14-2022
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Default Re: Counterfeit without purchase complaint

Quote:
Originally Posted by murdered_by_ebay View Post
just take down the other amazon seller for this , open 10-20 buyer accounts , buy one item on each

after 2-4 weeks send one message from each account to the seller saying their item is counterfeit and you want the money back

repeat the same until they get suspended
That's a lot of effort for the seller action but if time is available...might as well
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Phd (05-15-2022)
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Old 05-15-2022
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Default Re: Counterfeit without purchase complaint

Quote:
Originally Posted by murdered_by_ebay View Post
just take down the other amazon seller for this , open 10-20 buyer accounts , buy one item on each

after 2-4 weeks send one message from each account to the seller saying their item is counterfeit and you want the money back

repeat the same until they get suspended
Way too much time and effort involved with that. Only wish it was still that easy to open AZ accounts
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Old 05-18-2022
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Default Re: Counterfeit without purchase complaint

Quote:
Originally Posted by Phd View Post
Way too much time and effort involved with that. Only wish it was still that easy to open AZ accounts
That's really wishful thinking for amazon.

They truly are your super hot girlfriend with borderline personality disorder.
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Old 05-19-2022
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Default Re: Counterfeit without purchase complaint

Quote:
Originally Posted by SaiJin View Post
That's really wishful thinking for amazon.

They truly are your super hot girlfriend with borderline personality disorder.
Couldn't have said it any better.
Well put!
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Old 05-19-2022
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Default Re: Counterfeit without purchase complaint

I am dealing with the same thing. There is no right answer.
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Old 05-19-2022
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Default Re: Counterfeit without purchase complaint

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Originally Posted by yankee View Post
I am dealing with the same thing. There is no right answer.
You have a hot girlfriend with Borderline Personality Disorder?
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Old 05-20-2022
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Default Re: Counterfeit without purchase complaint

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Originally Posted by SaiJin View Post
You have a hot girlfriend with Borderline Personality Disorder?
Yes. You have a portrait of her on your Avatar
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  #11  
Old 05-24-2022
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Default Re: Counterfeit without purchase complaint

Finally got this complaint removed. After getting the standard form email 3 times, had AZ call me on it. Turns out, because the invoice was for an assorted pack, they weren't sure if the invoice actually reflected the product.
Sent in photos of the case box, assorted products in case, and photos of the item in question showing the distributor authentication stickers.
All cleared up finally.

PhD
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  #12  
Old 05-24-2022
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Default Re: Counterfeit without purchase complaint

Congrats
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  #13  
Old 05-24-2022
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Default Re: Counterfeit without purchase complaint

Quote:
Originally Posted by Phd View Post
Finally got this complaint removed. After getting the standard form email 3 times, had AZ call me on it. Turns out, because the invoice was for an assorted pack, they weren't sure if the invoice actually reflected the product.
Sent in photos of the case box, assorted products in case, and photos of the item in question showing the distributor authentication stickers.
All cleared up finally.

PhD
Amazon... actually removed the complaint? Really....
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  #14  
Old 05-26-2022
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Default Re: Counterfeit without purchase complaint

Quote:
Originally Posted by Phd View Post
Finally got this complaint removed. After getting the standard form email 3 times, had AZ call me on it. Turns out, because the invoice was for an assorted pack, they weren't sure if the invoice actually reflected the product.
Sent in photos of the case box, assorted products in case, and photos of the item in question showing the distributor authentication stickers.
All cleared up finally.

PhD
Very impressive news wow
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