Got suspended when upgrade account to pro.

[ajabahey33]

I always got suspended when upgrade plan account to pro. They required utility bill.

Anyones have this problem?

[Beautiful]

happens sometimes

I imagine your shop was new without activity when you upgraded?

[SaiJin]

Originally Posted by ajabahey33

I always got suspended when upgrade plan account to pro. They required utility bill.

Anyones have this problem?

Sounds like you never used the account and it has no documents from your end?

If all they want is a utility bill it's not too hard.

[ajabahey33]

Originally Posted by Beautiful

happens sometimes

I imagine your shop was new without activity when you upgraded?

Yes It's new account

[ajabahey33]

Originally Posted by SaiJin

Sounds like you never used the account and it has no documents from your end?

If all they want is a utility bill it's not too hard.

It's new account. I submit passport and bank statement.

I submit utility bill already but it's never approval.

Can you guide me?

[SaiJin]

So if the passport and bank statements are approved it doesn't make sense the utility bill isn't.

What's the problem? What did they say about the utility bill?

[ajabahey33]

Originally Posted by SaiJin

So if the passport and bank statements are approved it doesn't make sense the utility bill isn't.

What's the problem? What did they say about the utility bill?

We received your submission but do not have enough information to reactivate your account at this time.

[rsot]

OP, is it Az USA?

[e2free]

Utility bill request means account is gone, only 2% pass rate atm of utility bills

It’s something in your creation method which making account weak

[ajabahey33]

Originally Posted by rsot

OP, is it Az USA?

Yes .........

[ajabahey33]

Originally Posted by e2free

Utility bill request means account is gone, only 2% pass rate atm of utility bills

It’s something in your creation method which making account weak

When I make account with individual plan is ok. can't make with pro plan.

But when upgrade to pro plan always have problem.

[SaiJin]

Tell us your steps in detail.

[ajabahey33]

Originally Posted by SaiJin

Tell us your steps in detail.

1.Register account submit passport and bank statement
2.Wait 24 hr and activate account enter tax, bank account
3.Wait 24 hr upgrade account to pro

[SaiJin]

I mean like what kind of phone / ip / docs.

Your own Passport from Thailand? etc etc

[Hank]

Doesn't it default to pro account when you sign up, why are you changing it to individual at the point of registration?

[ajabahey33]

Originally Posted by SaiJin

I mean like what kind of phone / ip / docs.

Your own Passport from Thailand? etc etc

All infomation in thailand

[ajabahey33]

Originally Posted by Hank

Doesn't it default to pro account when you sign up, why are you changing it to individual at the point of registration?

when I register with pro it will suspended.

[SaiJin]

So Thai amazon account nd using all Thai docs, tools and info... this doesn't make any sense.

Hmmm.... what are we overlooking here....

[ajabahey33]

Some account got this massage

"Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.
Ship any open orders to avoid further impact to your account. "

[rsot]

OP, which bank are you using?

[SaiJin]

Originally Posted by ajabahey33

Some account got this massage

"Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.
Ship any open orders to avoid further impact to your account. "

You using FBM?

And what issue that they wanted you to address?

This has got to be something else that you're not telling us

[Hank]

Originally Posted by ajabahey33

Some account got this massage

"Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.
Ship any open orders to avoid further impact to your account. "

I do not believe that merely changing your fee structure would trigger account deactivation. Indeed, I don't think I've ever seen a single case where upgrading to or from a pro account results in this kind of suspension.

There is more to this tale than we are being told.