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-   -   Action required: Re-verify your Amazon seller account (https://www.aspkin.com/forums/amazon/149937-action-required-re-verify-your-amazon-seller-account.html)

Apexpursuit 05-07-2023 08:42 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Porsche032 (Post 1216581)
Check in login settings if there is a name in there.


There is. Would changing that name trigger a reverification? It’s an old LLC name.

Porsche032 05-07-2023 10:15 PM

Re: Action required: Re-verify your Amazon seller account
 
You can leave it. I left mine and used a new point of contact and passed. I've also changed it and nothing happens. I dont think it makes a difference.

Kingcookie 05-08-2023 06:47 AM

Re: Action required: Re-verify your Amazon seller account
 
Was your new point of contact anywhere in the account?

SaiJin 05-08-2023 11:52 AM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Apexpursuit (Post 1216595)
There is. Would changing that name trigger a reverification? It’s an old LLC name.

Anytime you change a name on an account they most likely will ask for re-verification with documents.

I'd just leave it be.

Porsche032 05-08-2023 01:37 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Kingcookie (Post 1216626)
Was your new point of contact anywhere in the account?

No. Legal entity is LLC.

alekov 05-09-2023 03:32 PM

Re: Action required: Re-verify your Amazon seller account
 
Anyone successfully edited bank info or credit card to submit during the re-verification process? My Bank Account used for deposits is in my personal name and the account uses LLC as business entity. Not sure if I can add the LLC name under my name on the statement and try submitting it?

Hank 05-09-2023 03:37 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by alekov (Post 1216751)
Anyone successfully edited bank info or credit card to submit during the re-verification process?

AFAIK you cannot change any info during verification, kinda defeats the object one would think.

alekov 05-09-2023 04:10 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Hank (Post 1216753)
AFAIK you cannot change any info during verification, kinda defeats the object one would think.

Sorry I meant "creative edit" on the bank statement so it matches what Amazon asks for.

Hank 05-09-2023 04:15 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by alekov (Post 1216760)
Sorry I meant "creative edit" on the bank statement so it matches what Amazon asks for.

It has worked in the past, not sure how reliable it is now. They are very good at spotting doctored documents.

That said, what options do you have?

VerificationSeller 05-09-2023 05:03 PM

Re: Action required: Re-verify your Amazon seller account
 
Hey guys,

I am sorry for to much text, but I really need your help.

I have received same email from initial post and they giving me 60 days to complete re-verification.

My account was about 6 years old and registered on Ukraine individual. Then I created an LLC and changed all the details to LLC (business address, legal entity, bank account, change method and etc.). I am even allowed me to selling a pesticides (only allowed for US residents).

Now I have a question is what address I need to put in "residential address" column.

The first part of verification is for a company. There is no issue to put my registered company address to a business address.
The second part of verification is for a contact person. They require my passport - I'll send them my Ukraine passport, date of birtch and etc.. Next thing is a residental address. Do I need to put my home (Ukraine) address or I need to use exactly same company US address? I am asking because I saw in a seller forums that Amazon decline applications with such respons:
"The country of residence that you selected in Seller Central when you registered your account does not match the country in the documents that you provided."

e2free 05-09-2023 05:47 PM

Re: Action required: Re-verify your Amazon seller account
 
You need to put where you live or where you can prove they will ask proof of address

e2free 05-09-2023 05:49 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by alekov (Post 1216751)
Anyone successfully edited bank info or credit card to submit during the re-verification process? My Bank Account used for deposits is in my personal name and the account uses LLC as business entity. Not sure if I can add the LLC name under my name on the statement and try submitting it?

Yes works fine as long as done it properly

VerificationSeller 05-09-2023 05:50 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by e2free (Post 1216775)
You need to put where you live or where you can prove they will ask proof of address

If they want to send me a code it will be OK to use USA address. If they asked for an utilities that will be a problem. But I never heard cases when Amazon want to verify a residental address, only just a business address.

e2free 05-09-2023 05:55 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by VerificationSeller (Post 1216777)
If they want to send me a code it will be OK to use USA address. If they asked for an utilities that will be a problem. But I never heard cases when Amazon want to verify a residental address, only just a business address.

They only verify business address by sending code and that’s only fore new accounts not old account, they will be needing from you business address proof and residential address proof as long as you can provide you can provide that address

VerificationSeller 05-09-2023 06:24 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by e2free (Post 1216778)
They only verify business address by sending code and that’s only fore new accounts not old account, they will be needing from you business address proof and residential address proof as long as you can provide you can provide that address

I understand how they verify business address, I am attaching bank statement for this.
How they verifying residential address for point of contact? What exactly they are requesting? I know they do it for UK/EU account, but for US ...

Freakzilla 05-10-2023 03:48 AM

Re: Action required: Re-verify your Amazon seller account
 
Right, so what's the advice for supplying docs for a stealth account created years ago, now being asked for docs?

rsot 05-10-2023 06:30 AM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by VerificationSeller (Post 1216781)
I understand how they verify business address, I am attaching bank statement for this.
How they verifying residential address for point of contact? What exactly they are requesting? I know they do it for UK/EU account, but for US ...

Welcome to the forum - all the best as you master stealth :thumb:


Kingcookie 05-10-2023 07:44 AM

Re: Action required: Re-verify your Amazon seller account
 
Is this a one time thing? Or is Amazon going to do this every few years as the bill that passed was vague

Quote:

Originally Posted by Freakzilla (Post 1216811)
Right, so what's the advice for supplying docs for a stealth account created years ago, now being asked for docs?


alekov 05-10-2023 10:05 AM

Re: Action required: Re-verify your Amazon seller account
 
Can someone post copy and paste or at least list of the re-verification process on here so there are no surprises in the middle of re-verification regarding the questions and documents Amazon asks for?

I noticed someone mentioned that Amazon asks both address of the Business Entity (LLC) as well as name and address of the Point of Contact? Is that correct? Can that be also the business address or no? Do they need to see utility bills or proof of address? I just want to be prepared and know all the questions asked ahead of time so I have everything ready during the re-verification.

Thank you

SaiJin 05-10-2023 10:59 AM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by alekov (Post 1216839)
Can someone post copy and paste or at least list of the re-verification process on here so there are no surprises in the middle of re-verification regarding the questions and documents Amazon asks for?

I noticed someone mentioned that Amazon asks both address of the Business Entity (LLC) as well as name and address of the Point of Contact? Is that correct? Can that be also the business address or no? Do they need to see utility bills or proof of address? I just want to be prepared and know all the questions asked ahead of time so I have everything ready during the re-verification.

Thank you


Usually they ask for ID and Bank statement.

Porsche032 05-10-2023 11:02 AM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by alekov (Post 1216839)
Can someone post copy and paste or at least list of the re-verification process on here so there are no surprises in the middle of re-verification regarding the questions and documents Amazon asks for?

I noticed someone mentioned that Amazon asks both address of the Business Entity (LLC) as well as name and address of the Point of Contact? Is that correct? Can that be also the business address or no? Do they need to see utility bills or proof of address? I just want to be prepared and know all the questions asked ahead of time so I have everything ready during the re-verification.

Thank you

Business Info:
Business Registration Number
Business Address

Point of Contact:
Personal Name
Residential Address

Copy of Driver License or Passport with a Bank statement needs to be uploaded.

VerificationSeller 05-10-2023 02:00 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Porsche032 (Post 1216843)
Business Info:
Business Registration Number
Business Address

Point of Contact:
Personal Name
Residential Address

Copy of Driver License or Passport with a Bank statement needs to be uploaded.

My question about a Residential Address. I am living outside of US, but own an LLC. Can I put same address to Residential as my Business (where is my company registered)? Anyone test this?
I do not want to put my Ukraine address, just because I had a hard work to change my account to USA region to apply for a pesticides and resolve issue with brands approval that "Does not qualify".

Kingcookie 05-11-2023 07:07 AM

Re: Action required: Re-verify your Amazon seller account
 
Please tell me how to fix “does not qualify”


Quote:

Originally Posted by VerificationSeller (Post 1216858)
My question about a Residential Address. I am living outside of US, but own an LLC. Can I put same address to Residential as my Business (where is my company registered)? Anyone test this?
I do not want to put my Ukraine address, just because I had a hard work to change my account to USA region to apply for a pesticides and resolve issue with brands approval that "Does not qualify".


chris100 05-11-2023 12:26 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Hank (Post 1215873)
Been there many years ago now.

Same experience, went through the motions of disbursing funds only later to find out it failed. it will allow you to 'disburse' again too.

I'm sure they do it deliberately to twist the knife.

I think you're a slightly different case to the others. You're being asked to verify a recent change. The others are being asked to simply re-verify existing info.

Some of the posters on this threads aren't even Amazon sellers, they simply post for the sake of it. Same with most threads nowadays just full of inane waffle from those who haven't created an account or sold online for years and years.


You were right. The disburse feature came back after 24 hrs and failed again.

I just happened to look at my bank account info page and they wanted re-verification.
There was no notification about this either by email or on my account health page. Just a notification to verify ID and UTR.

I verified the bank account with stealth statement and attempted disbursement again.
This time I got the email confirmation and it's landed in my account today.

So the lesson learned is this. If your funds are locked due to identity verification, just check your bank account info page to see if that needs to be verified too. You may get access to funds before you take the risk of providing your creative stealth ID.

alekov 05-11-2023 10:09 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Porsche032 (Post 1216843)
Business Info:
Business Registration Number
Business Address

Point of Contact:
Personal Name
Residential Address

Copy of Driver License or Passport with a Bank statement needs to be uploaded.

What do they need under "Business Registration Number"?


Also can the Business Address used be the same as the Residential Address of the Point of Contact?

alekov 05-11-2023 10:12 PM

Re: Action required: Re-verify your Amazon seller account
 
Also quick question regarding the Bank Statement - Can we creatively edit so it includes both Contact Person's Name AND LLC Company Name under it, or that's never the case on bank statements and it will look suspicious? I feel like every single company bank account I had only ever listed the LLC entity and didn't list my personal name anywhere on it?

Porsche032 05-12-2023 03:04 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by alekov (Post 1216962)
What do they need under "Business Registration Number"?


Also can the Business Address used be the same as the Residential Address of the Point of Contact?

You can use secretary of state number. Some people have even used EIN number and passed.

alekov 05-13-2023 12:17 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Porsche032 (Post 1217032)
You can use secretary of state number. Some people have even used EIN number and passed.

What if the account is under Person's name. Both point of contact and Business Entity only show a person's name and I don't know anything about this person? Any idea what I should do in this case?

Freakzilla 05-16-2023 12:05 PM

Re: Action required: Re-verify your Amazon seller account
 
I uploaded a driving licence I had for the account from years ago, and it worked.

Porsche032 05-16-2023 02:12 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by alekov (Post 1217122)
What if the account is under Person's name. Both point of contact and Business Entity only show a person's name and I don't know anything about this person? Any idea what I should do in this case?

I changed the legal entity prior to verifying one account. It did trigger address verification for them to send a post card. After that I put a new point of contact when verifying.

That was an 8 year old account. I'm not sure if it will work with newer accounts.

jcdev 05-16-2023 05:20 PM

Re: Action required: Re-verify your Amazon seller account
 
I have passed verification on 3 stealth accounts.
Everything seemed to be approved and working.
2 weeks later they are asking to re-re-verify again.

Quote:

Additional Information Required
We were unable to verify your details and would require you to provide additional information that can help complete the verification process.
All of them were registered on individuals. Does it matter if I have LLC or not? should not be that important in theory.

Porsche032 05-16-2023 11:38 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by jcdev (Post 1217387)
I have passed verification on 3 stealth accounts.
Everything seemed to be approved and working.
2 weeks later they are asking to re-re-verify again.

All of them were registered on individuals. Does it matter if I have LLC or not? should not be that important in theory.

Its a glitch. Just resubmit the same info as before.

Porsche032 05-17-2023 01:26 PM

Re: Action required: Re-verify your Amazon seller account
 
Anyone get an email like this? They usually let me try again when it fails but never seen this. All my listings are inactive as well. If you have seen it did they reset verify page for you to resubmit?

Dear Seller,

We are unable to verify the documents you provided. As a result:
If you are registering as a new Seller, you will not be allowed to sell on Amazon.
If you are an existing Seller who has already been selling on Amazon, your selling privileges will not be immediately removed. We will keep you informed in a separate email.
If you believe our decision is not correct, please contact Seller Support.

Sincerely,
The Selling on Amazon team

Captain_America 05-18-2023 03:49 AM

Re: Action required: Re-verify your Amazon seller account
 
Anyone had this in the UK?

jcdev 05-18-2023 06:00 AM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Porsche032 (Post 1217471)
Anyone get an email like this? They usually let me try again when it fails but never seen this. All my listings are inactive as well. If you have seen it did they reset verify page for you to resubmit?

Dear Seller,

We are unable to verify the documents you provided. As a result:
If you are registering as a new Seller, you will not be allowed to sell on Amazon.
If you are an existing Seller who has already been selling on Amazon, your selling privileges will not be immediately removed. We will keep you informed in a separate email.
If you believe our decision is not correct, please contact Seller Support.

Sincerely,
The Selling on Amazon team

They sent me this when I was late with this re-verification (60 days have passed). But I still was able to get reverified even after 60 days. And by the way disbursements worked even with this message you ve posted.

jcdev 05-18-2023 06:02 AM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Porsche032 (Post 1217395)
Its a glitch. Just resubmit the same info as before.

Yes, it was a glitch. I just had to resend the same submission and voila - I am verified again. But I hope this won't repeat.

rsot 05-18-2023 07:21 AM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by jcdev (Post 1217520)
Yes, it was a glitch. I just had to resend the same submission and voila - I am verified again. But I hope this won't repeat.

Congrats are in order :thumb:

SaiJin 05-18-2023 01:41 PM

Re: Action required: Re-verify your Amazon seller account
 
Quote:

Originally Posted by Porsche032 (Post 1217471)
Anyone get an email like this? They usually let me try again when it fails but never seen this. All my listings are inactive as well. If you have seen it did they reset verify page for you to resubmit?

Dear Seller,

We are unable to verify the documents you provided. As a result:
If you are registering as a new Seller, you will not be allowed to sell on Amazon.
If you are an existing Seller who has already been selling on Amazon, your selling privileges will not be immediately removed. We will keep you informed in a separate email.
If you believe our decision is not correct, please contact Seller Support.

Sincerely,
The Selling on Amazon team


Never got this myself personally.

I've seen it yes. If your docs are real, keep trying.
This is their inability to do things right

alekov 05-19-2023 11:49 AM

Re: Action required: Re-verify your Amazon seller account
 
Getting ready to pull the trigger on one re-verification and still trying to decide the best route. I have a stealth account that's is on person's name and I have NO ID or Social or any other info on this person. So I have two ways to go:
1. Change .pdf on bank info to match this person's name and use my own name as point of contact with my passport and company address so it doesn't get linked.
2. During the re-verification process actually use a new LLC info as a Business Entity (matches the amazon store name, and is owned by myself as well as the guy who's name is on the Amazon Account) and use my own passport as a point of contact. Change the bank statement .pdf to this LLC name with the guy who's name is on the amazon account listed above the LLC, as well as my name listed above the LLC. That way they have everything they need - LLC with EIN that's legit, the guy that owns the account is on both the LLC and the bank statement, the LLC is on the bank statement, and me as a contact person is both on the bank statement and the LLC? If this flies it will pretty much become a legit account as I can remove the other guy from the LLC later.. The downside is that I am pretty much changing everything on the account - legal owner, point of contact, etc. which may raise even more red flags. Any thoughts on this?

peterjones 05-19-2023 12:05 PM

Re: Action required: Re-verify your Amazon seller account
 
I have not been asked either to verify my identity or bank account yet for Amazon USA BUT assumme I will be .....is there anyone else in my boat ?

ps cannot write private messages yet alekov as yet to send 25 messages but good luck let me know how it goes. I get the impression Amazon does not really care and is just doing this to satisfy gov regs which helps a lot. Also just imagine how many verifications each seller rep has to do a day?

pps I am wondering if may be because I am a non resident with a UK address so are doing people like me last? Anyone have any thoughts?

ppps can anyone confirm succeeded with a little creativity?


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