Account deactivated in accordance with section 3...but in US only

[chris100]

Just received an email saying they would like to confirm my identity with a video interview.

Logged onto my account expecting to see action required message but it appears they have only deactivated accounts in USA/Canada/Mexico. Accounts which I have never used.

I can sell and disburse as normal on my UK account.

I take it this can't be ignored and it will eventually effect my UK account if USA is restricted?

Should I stop selling until this is resolved? Not sure if this is product related or random identity issue? Email simply says they have reviewed account and would like to confirm identity.

[SaiJin]

that's a good question considering you're only doing UK but in USA they wanted you for it.

I have never experienced this myself but if I recall one country restriction doesn't always affect the other country?

Hope some UK folks could chime in.

BTW how long have you been using this account?

[chris100]

Originally Posted by SaiJin

that's a good question considering you're only doing UK but in USA they wanted you for it.

I have never experienced this myself but if I recall one country restriction doesn't always affect the other country?

Hope some UK folks could chime in.

BTW how long have you been using this account?

About 5 years...but I switched it to a LTD 8 months ago. My residential address is an office address (which they seem to be able to pick up on these days) so maybe that's the issue?
Doesn't explain the US site wanting the info though?

Found a thread on Amazon where someone (UK seller) ignored the request from US site and their UK account was then deactivated within 2 days. They wanted invoices whereas my email only mentions confirming identity.
Section 3 often refers to the items being sold so maybe it relates to that?

I've stopped selling in the meantime. Try and cash out before risking video interview

[quantum]

I think that's a good idea. I've had a US account go down, then CAN account go under a month after. Fill the remaining orders and turn it off. Hopefully you're able to disburse all the funds before it goes under.

[chris100]

It does look rather onerous. Reading a thread on Amazon seller forum...


"US and and Canada stores deactivated. I only ever sell on the UK store so this isn't really an issue. But they want me to do a video verification interview for the US store. How did yours go? I'm tempted to just ignore as my UK store is still active at present "

"I did exactly that and ignored it as i didnt use those accounts either, within 2 days my whole amazon account was closed!
I would schedule the interview with the US team and that will hopefully in turn stop your UK account from being deactivated"



"Thanks for your help. I will do that now. Can you provide any insight into the interview? What did they need from you? Thanks again."

"The interview lasted about an hour, they can see you.. you cant see them which i was a little annoyed at and they interrogate you from top to bottom.
Make sure you have ID, Bank statement and details of everyone you get your supplies from (if applicable) once the interview was over i got asked for 3 more documents, which i uploaded and then i got a notification a few hours later on my US account to say i had passed the verification process and my US store had been reactivated.. i then had to go through an appeal process on my UK account.. was such a stressful time"



"Can you share any details on to how much they pushed you for supplier information? The wording from my amazon email focuses on identity. So I'm hopeful the standard I'd documents will be enough to make it easy."

"The 3 forms of ID are bog standard, it was only when they started discussing how i make my products that they became interested in my supplier invoices etc"

[chris100]

Tricky....full disbursement is in 2 weeks.
Don't know whether i can set up an interview after this time?

Or whether to wait it out and see what happens to my UK account in the meantime? Is it likely to get deactivated with no disbursements allowed or merely suspended?

[yobar]

Is the account a stealth account?
Sometimes several problems can happen:
random check..
Amazon has reasonable doubts about the identity of the account.
In general, I have seen several double account problems on Amazon, for example Pitter xxx has a real account on Amazon and it occurred to him to create a seller account. But you already had the seller account selling, what does Amazon do: it will request video for both of you and they will verify information both in video and with questions.

[chris100]

Originally Posted by yobar

Is the account a stealth account?
Sometimes several problems can happen:
random check..
Amazon has reasonable doubts about the identity of the account.
In general, I have seen several double account problems on Amazon, for example Pitter xxx has a real account on Amazon and it occurred to him to create a seller account. But you already had the seller account selling, what does Amazon do: it will request video for both of you and they will verify information both in video and with questions.

The office address given as residential address was a mistake. I have been caught out with that before. They seem to check electoral roll or something that connects ppl to a real address in the UK.

Also I'm linked to other companies (as director via companies house) that failed verification. It's a public record so don't know if bots pick this up? Maybe others here can verify?

An hour long interview sounds like they go pretty deep. I have same ID used before with creative changes (dates and identity number). Facial recognition will eventually catch me out I would guess?

[Freakzilla]

Be careful, after going on the Amazon discussion forum for 5 minutes I could tell which account is yours, store name, everything

[chris100]

Originally Posted by Freakzilla

Be careful, after going on the Amazon discussion forum for 5 minutes I could tell which account is yours, store name, everything

...but I have never participated in the discussion. Only posted a conversation between 2 ppl going through the same verification.

[SaiJin]

Originally Posted by chris100

About 5 years...but I switched it to a LTD 8 months ago. My residential address is an office address (which they seem to be able to pick up on these days) so maybe that's the issue?
Doesn't explain the US site wanting the info though?

Found a thread on Amazon where someone (UK seller) ignored the request from US site and their UK account was then deactivated within 2 days. They wanted invoices whereas my email only mentions confirming identity.
Section 3 often refers to the items being sold so maybe it relates to that?

I've stopped selling in the meantime. Try and cash out before risking video interview

Right, I'm a little baffled about the USA side that's wanting these things.
Just to be clear though, the account is originally a UK account and not USA when it's created right?

[chris100]

Originally Posted by SaiJin

Right, I'm a little baffled about the USA side that's wanting these things.
Just to be clear though, the account is originally a UK account and not USA when it's created right?

Yes, no USA connection. Other UK sellers seem baffled as well that they have been deactivated in US/Canada/Mexico marketplace without having operated those accounts.

Some have ignored the notification only to find their UK accounts being deactivated too.

[yobar]

Does anyone have any idea what could be happening? Could it be due to problems separating VAT or verification issues in each country?
I just want to understand

[e2free]

Had these on few accounts exact after 2 weeks they put hold on uk accounts and untill interview is not completed they will not release funds or activate account
This video verification is quite tricky they ask too much in detail about what you selling etc

[chris100]

Originally Posted by e2free

Had these on few accounts exact after 2 weeks they put hold on uk accounts and untill interview is not completed they will not release funds or activate account
This video verification is quite tricky they ask too much in detail about what you selling etc

Interesting. Some people have their UK accounts deactivated 2 days after US deactivation.
Yours stood for 2 weeks.

I requested slots for the interview in 2 weeks time hoping to postpone deactivation. So far I'm about 5 days and the UK account is still going.

Do early disbursement requests push back the disbursement schedule?
I can almost empty the account in 2 weeks....but can I request disbursements daily and get the same amount out?

[SaiJin]

Originally Posted by e2free

Had these on few accounts exact after 2 weeks they put hold on uk accounts and untill interview is not completed they will not release funds or activate account
This video verification is quite tricky they ask too much in detail about what you selling etc

Not only that..... it seems that if you even hesitate to answer the questions or takes you too long to answer or can't answer spontaniously the agent will think you're lying and you don't know your own account then they'll still block you.

[SaiJin]

Originally Posted by chris100

Interesting. Some people have their UK accounts deactivated 2 days after US deactivation.
Yours stood for 2 weeks.

I requested slots for the interview in 2 weeks time hoping to postpone deactivation. So far I'm about 5 days and the UK account is still going.

Do early disbursement requests push back the disbursement schedule?
I can almost empty the account in 2 weeks....but can I request disbursements daily and get the same amount out?

Yes it does. And yes you should be able to.
I'd say the sooner you do it the better if you can do it

[chris100]

Originally Posted by SaiJin

Yes it does. And yes you should be able to.
I'd say the sooner you do it the better if you can do it

It's just got deactivated. I only had the option to pull out a few hundred so i left it. Was hoping for a few more days....or 2 weeks.

They say i have a separate account which is linked to mine. They name it as my account that has just been deactivated! Read others have had similar...typical Amazon jargon.

I assume it just means the US shop is deactivated and will need to be activated to get UK shop back.

It reads....

"Why is this happening?

You have a separate account 'JohnDoe' which was enforced for violating one of our policies. As a result, you may no longer use the 'JohnDoe' Selling account to sell on Amazon.co.uk.

How do I reactivate my account?

In order to reactivate this Selling account, 'JohnDoe' please follow the below steps:

1. You must first reactivate the account associated with 'JohnDoe' by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, 'JohnDoe' by using this link: //sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – JohnDoe ?

If you believe you do not own the other account, please follow the below steps:

1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this /sellercentral.amazon.co.uk/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.

2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: //sellercentral.amazon.co.uk/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.

What happens if I do not send the requested information?

If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.

Regards,

Seller Performance Team

[quantum]

bummer... these deactivations are tough to appeal. If you truly believe your address was the issue, maybe you can elaborate on it.

I was recently deactivated as well due to address issues similar to yours...I believe. I had my business address set to an unused residential address that I own for one of my accounts. Since the property owners names are public information, I believe Amazon can use it against you. Will use UPS boxes going forward..

[e2free]

Quite normal once your USA activated they will restore uk aswell

Originally Posted by chris100

It's just got deactivated. I only had the option to pull out a few hundred so i left it. Was hoping for a few more days....or 2 weeks.

They say i have a separate account which is linked to mine. They name it as my account that has just been deactivated! Read others have had similar...typical Amazon jargon.

I assume it just means the US shop is deactivated and will need to be activated to get UK shop back.

It reads....

"Why is this happening?

You have a separate account 'JohnDoe' which was enforced for violating one of our policies. As a result, you may no longer use the 'JohnDoe' Selling account to sell on Amazon.co.uk.

How do I reactivate my account?

In order to reactivate this Selling account, 'JohnDoe' please follow the below steps:

1. You must first reactivate the account associated with 'JohnDoe' by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, 'JohnDoe' by using this link: //sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – JohnDoe ?

If you believe you do not own the other account, please follow the below steps:

1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this /sellercentral.amazon.co.uk/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.

2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: //sellercentral.amazon.co.uk/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.

What happens if I do not send the requested information?

If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.

Regards,

Seller Performance Team

[chris100]

Originally Posted by e2free

Quite normal once your USA activated they will restore uk aswell

I think that will be tough. They have yet to offer me a video interview slot and i have received the funds status email.
Does everyone get this or does it hint at prohibited items?

"Hello Seller,

Due to the recent deactivation of your Selling account as a result of violations of our policies, your account is now in a 90-day settlement period and your disbursements are temporarily disabled"

"What happens during the disbursement appeals process?
We will conduct a separate investigation to verify your account information and evaluate your account activity. This may involve validating your identity, financial instruments, supply chain documentation or other business documentation. We may also request that you provide additional information and validate your information with government agencies or third-party services. This investigation may review any and all related accounts associated with your business.

We may also require that you conduct a virtual interview prior to disbursing any funds."

"What would cause a disbursement to be denied?
If we determine that you have engaged in deceptive (including any attempt to circumvent our systems), fraudulent or illegal activity (including the sale of counterfeit goods), or repeatedly violated the policies that protect our customers and selling partners, we may withhold some or all funds in your account in accordance with the Funds Disbursement Eligibility Policy."

[chris100]

Originally Posted by quantum

bummer... these deactivations are tough to appeal. If you truly believe your address was the issue, maybe you can elaborate on it.

I was recently deactivated as well due to address issues similar to yours...I believe. I had my business address set to an unused residential address that I own for one of my accounts. Since the property owners names are public information, I believe Amazon can use it against you. Will use UPS boxes going forward..

I notice when i used my real details (i moved to new address and had new ID) it was a very smooth process to open a new account.