Some things that Seller Performance looks at when they've got their eye on you
So you've been suspended once, or you've had a listing blocked or received on of the warnings to amend a listing/listings. You think you do these things and you're off Seller Performance's radar? WRONG! Once you commit the smallest violation, they will be watching your every move, permanently. In my experience, here's some of the cr*p they will do:
1. Read your feedback: Seller Performance will pore over every word of every feedback. Whether the feedback is positive, neutral, or negative, they will act on any info as if it's evidence before a court. Example: a buyer buys a DVD, gives you a positive but says something like "Great service, works OK, not sure if it's real or not". At the very least, Amazon will send you a warning based on this feedback. They may also suspend you based on this.
2. Pore over item conditions: Say you are selling a piece of software as NEW. In the description, in the interests of utter honesty, you add "Brand new in sealed box, box has some creases/marks". Amazon will close this listing and send you a warning. New product is supposed to be absolutely pristine. Coincidentally, it seems to be OK to list a new product as used or to downgrade the actual condition of your item below its real condition.
3. Read into your item descriptions: This happened to me too. I was selling a Nikon lens (just part of my hobby collection; I don't sell electronics professionally). Optically, this was a nearly perfect copy of the lens. So I said in the listing "This is a SHARP copy of the lens". Well, Amazon closed the listing and sent me a warning. Needless to say, there is no lens manufacturer called SHARP or even any other version of this particular lens. Too bad. Seller Performance shoots first and asks questions later. Be very careful how you word your listings.
4. Read your buyer/seller emails?
There is no real proof they actually do this, although, as we all know, they store copies for two years. If they really do use this, a program is likely used to look for keywords that get flagged and call over a seller performance thug. I have never been involved in anything to suggest that they normally read emails between buyer & seller.
5. I'll add more as I think of (or remember them). Feel free to add your experiences here. This is written from the perspective of almost exclusively selling software.
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