False feedback from competitor

[homerz]

I sell legit products on amz.com, I have been suspended numerous times, but currently Ive got 3 fairly solid accounts going. They are partial stealths,2 are based in internet cafes ( I live in a big city) and the third one is a dial up using a new laptop, from home (the slowness kills me).


The products I sell are specialized, and there is about 5 major players. One seller is very aggressive (he uses software to undercut prices). A few months ago I was hit with 2 negatives in a day, (both for very weak reasons), I got very suspicious.

Luckily my account was strong enough to withstand the hit, my percentage hit 88% but I managed to survive. That account is up to 93% now.

My second account is at 100% at the moment, but I received an order from the exact buyer that gave me one of the previous negatives. I dont think he knows I'm the same person, anyhow Im bracing myself for a negative soon, but a flame war has begun.

Using another dead account I have threatened him (non-violent threats), and so it goes. I know that Amazon screens e-mails so I have been very careful. This is just greed on his part, there is enough business to go around, but this person wants it all.

Has anyone else experienced anything similar?

[jeffweico]

This is very common on Amazon.

The best thing you can do is to NOT respond in any fashion. When Amazon detects this type of thing, they simply cancel BOTH accounts to get rid of the problem. They will not care who started it.

[Melissa1971]

Sorry to hear this . I hope it works out.

This happened to me twice. Same Competitor neutraled me once, then negged me just this week. Amazon removed both feedbacks
Depending upon what they write, words are often ambiguous. I respond to their bad feedback in a way that re-enforces a certain interpretation of the feedback. Why? because I want it falling under one of their fb removal policies. Hopefully that makes sense. Anyhow take what you want (if any) and spit out the rest but here is what I would do-
In pming buyers about orders, ALWAYS choose Additional Information because it is a policy violation to choose one or more of the other choices

Here's an example of what I would send him prior to mailing the item

Hi Mark
Thanks so much for your order. I paid extra to send it expedited so you should receive it much faster, within just 2-3 business days. Your tracking number is 123455677
Please let me know if any concerns or issues arise and I'll take care of it.
I noticed you are a Seller so I added your store to my favorites list as I do all Sellers who order from me. Frequently I am able to re-pay the gesture, it is important to me.
Though I certainly do not expect any issues, know many extra "precautions" are taken prior to sending the item out pertaining to documentation to ensure there are no surprises (my return policy is included)
Hope you have a blessed week and thanks again

Kim

I would also do this- Take Pics of every angle of the item. Serial # if applicable recorded on the order page in the section which reads seller notes (customers cannot see your notes)

Partially package item to know weight to print the mailing label but DO NOT SEAL IT. Buy sig confirmation, especially if it is an expensive enough item to warrant it. At the P.O, take pics of the Postman holding the item, then also in the stages of packing. Ensure the mailing label name is readable in the pic, photograph the invoice too. Have the postman insert a few air pillows from theirinventory, it will read "United States Post Office" If they don't want their pic taken, at least ask for the air pillow(s). You will later want to refer to those USPS air pillows if there is a problem, these are very important but I won't go there now

Haven't had a successful scammer since adding the return policy but it hasn't been that long really. Pm me if you want a copy of my return policy. I only refer to it to those whom I am nervous about ahead of time.

I wish you luck!

.

[rsot]

Good method - bit of overkill but hey anything is good.

[Axcend]

there is no such thing as overkill with ama zon lol

[Artann]

Really nice way of handling scammers. I just start learning about all of that today, after my account got suspended due those scammers and their faulty feedback.
I'd wanna see ur return policy if you don't mind. thank you
pm sent + thanked added to ur reputation as well lol

[mercurial333]

Originally Posted by Melissa1971

Sorry to hear this . I hope it works out.

This happened to me twice. Same Competitor neutraled me once, then negged me just this week. Amazon removed both feedbacks
Depending upon what they write, words are often ambiguous. I respond to their bad feedback in a way that re-enforces a certain interpretation of the feedback. Why? because I want it falling under one of their fb removal policies. Hopefully that makes sense. Anyhow take what you want (if any) and spit out the rest but here is what I would do-
In pming buyers about orders, ALWAYS choose Additional Information because it is a policy violation to choose one or more of the other choices

Here's an example of what I would send him prior to mailing the item

Hi Mark
Thanks so much for your order. I paid extra to send it expedited so you should receive it much faster, within just 2-3 business days. Your tracking number is 123455677
Please let me know if any concerns or issues arise and I'll take care of it.
I noticed you are a Seller so I added your store to my favorites list as I do all Sellers who order from me. Frequently I am able to re-pay the gesture, it is important to me.
Though I certainly do not expect any issues, know many extra "precautions" are taken prior to sending the item out pertaining to documentation to ensure there are no surprises (my return policy is included)
Hope you have a blessed week and thanks again

Kim

I would also do this- Take Pics of every angle of the item. Serial # if applicable recorded on the order page in the section which reads seller notes (customers cannot see your notes)

Partially package item to know weight to print the mailing label but DO NOT SEAL IT. Buy sig confirmation, especially if it is an expensive enough item to warrant it. At the P.O, take pics of the Postman holding the item, then also in the stages of packing. Ensure the mailing label name is readable in the pic, photograph the invoice too. Have the postman insert a few air pillows from theirinventory, it will read "United States Post Office" If they don't want their pic taken, at least ask for the air pillow(s). You will later want to refer to those USPS air pillows if there is a problem, these are very important but I won't go there now

Haven't had a successful scammer since adding the return policy but it hasn't been that long really. Pm me if you want a copy of my return policy. I only refer to it to those whom I am nervous about ahead of time.

I wish you luck!

.

I don't think the PO allows any pictures taken inside the facility. Correct me if I'm wrong.

[Melissa1971]

Originally Posted by Artann

Really nice way of handling scammers. I just start learning about all of that today, after my account got suspended due those scammers and their faulty feedback.
I'd wanna see ur return policy if you don't mind. thank you
pm sent + thanked added to ur reputation as well lol

Sure, it has been sent. And welcome to the forums

[Melissa1971]

Originally Posted by mercurial333

I don't think the PO allows any pictures taken inside the facility. Correct me if I'm wrong.

I don't know, you could be right.
I live in the Foothills of California, not a large city so my guess is sometimes rules are a bit more relaxed.
Because only about half my items are not of high enough value to warrant the longer drive to the post office, I usually use our local mail center. Same prices and it is considered a US Post office.