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  #1  
Old 02-24-2013
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Default Need Help with this Amazon Email

I just had the message in on my account, it is new, but on real details. Have no feedbacks, and had orders in few days.

My account status is ACTIVE, usually when an account is in review, you can APPEAL, but so far, i do not see that icon.

The orders have been dispatched, tracking number would be in the system tomorrow.
So, is this email, a normal thing, ie, is my account in danger in being suspended? or pretty standard if you keep everything good.

This is what i got.

Is this something i should worry about, i have not shipped the orders yet, so have lost any money so far. What your guys thoughts

Greetings from Amazon.

We are writing to let you know that we are conducting a review of your selling account. During the review, a rolling reserve will be applied to funds in your seller account.

The reserve will be equivalent to your gross sales amount for the preceding 7 days. Based on your order volume, the amount of the reserve may change daily.

You can view your account balance, reserve amount, and estimated payment schedule in the Payments section of your seller account When your account balance exceeds the reserve amount, funds will be available per your disbursement schedule.

Account reviews are intended to ensure the timely shipment of orders and compliance with our selling policies. Please continue to fulfill orders and list only items that you are able to ship by or before the Expected Ship Date.

For information on how you may be able to expedite this review, search for “Velocity Limits and Account Reviews” in seller Help.

We will notify you by e-mail when our account review is complete.

We appreciate your patience and cooperation.
Regards,

Merchant Review Team
Amazon.co.uk
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  #2  
Old 02-24-2013
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Are you selling worrisome items? If not, I would reply and keep shipping to minimum while review is being done - how is your feedback?
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Old 02-24-2013
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I am selling some used and repaired console, these are authentic. Feedback is zero and reverently it's a new account.
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Old 02-24-2013
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Eternity its fine dont worry, just make sure u upload tracking and try get feedback, ur money will be disbursed after a week
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Old 02-24-2013
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Quote:
Originally Posted by eternity4u View Post
I just had the message in on my account, it is new, but on real details. Have no feedbacks, and had orders in few days.
rsot, the OP stated the account has none.

OP, it's a standard email.

Go with the flow.

Have had these from amazon UK without further grief.

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Old 02-25-2013
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Thank you for your reassures. Feel much better.
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Old 02-25-2013
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You need to try get some feedback though. Sell some low price items or whatever but make sure you get at least 5 positive feedbacks. Never had a problem with the review when my feedback is good but sometimes when there is no feedback and high value sales amazon deletes the account.
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Old 02-25-2013
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Quote:
Originally Posted by barrycruan View Post
You need to try get some feedback though. Sell some low price items or whatever but make sure you get at least 5 positive feedbacks. Never had a problem with the review when my feedback is good but sometimes when there is no feedback and high value sales amazon deletes the account.

Thank you. Yes the feedback is a big obstacle in AZ...what do you want us to do, put a gun to the customers head and demand a feedback..

Anyway, i would just throw freebies in the package to request feedback
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Old 02-25-2013
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is £40.00 high value.
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Old 02-25-2013
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repaired used consoles and or laptops are iffy items IMHO

buyers buy thinking they are a cheap fix

and when the bozos cant repair then it is the sellers fault
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Quote:
Originally Posted by eternity4u View Post
Thank you. Yes the feedback is a big obstacle in AZ...what do you want us to do, put a gun to the customers head and demand a feedback..

Anyway, i would just throw freebies in the package to request feedback
£40 is not high value but it depends on the total value of sales and what amount of time. Over £100 a day would be too much at the start.

.
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Old 02-25-2013
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Quote:
Originally Posted by eternity4u View Post
is £40.00 high value.
Not really a high value but since your items are refurbished, the item can be the issue
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Old 02-25-2013
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Are refurbished items illegal. I always wonder about this
I mean. In a way it is repaired. Surely that is not against the law.

Any idea.
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