For an account a year old, should feedback be concerned?

user3657 · #1 10-18-2013

My metrics are good and feedback is great. But my percentage is about 7% now. Should I be concerned if the account is a year old? Does Amazon care that much after a point?

zoneout · #2 10-18-2013

Percentage of what is 7%? Positive feedback? That's awful. And yes AZ always cares about your metrics. Same applies whether your account is 1 year or 10 years old.

user3657 · #3 10-18-2013

Quote:

Originally Posted by zoneout

Percentage of what is 7%? Positive feedback? That's awful. And yes AZ always cares about your metrics. Same applies whether your account is 1 year or 10 years old.

7% of buyers leaving feedback which is 100%

TonyAlmeida · #4 10-18-2013

If they all 100% then nothing to worry about.

I have an account sold almost 200 items now (around 9 months) and no feedback at all. I mean NONE

But the account is all green and everything is good.

barrycruan · #5 10-18-2013

The only thing you need to be concerned with is your ODR. Feedback above 90% is normally fine so yours at 100 is great.

After the first year or so volume of feedback received is not massively important, just look after your ODR and you should be fine.

Gamefreak · #6 10-18-2013

If should always be a concern unless you have been through several reviews.

barrycruan · #7 10-18-2013

Quote:

Originally Posted by Gamefreak

If should always be a concern unless you have been through several reviews.

any review will be odr based and not just feedback. Look after the odr and the feedback will take care of itself, hence amazons focus on it.

MICKY H · #8 10-18-2013

As people say, the metrics remain good you will have no problems.But amazon never stop checking or should I say the robots...

Dmshark25 · #9 10-19-2013

I just started amazon its my real account , I'm so tied up with all my ebay/ Paypal but thought I try and all my metrics are perfect everything green 100% Feedback but out of 55 items sold 4 positives 4 total feedback

I actually like that coming from ebay where everyone is feedback crazy and u can have 4 neg. and 220 positives and ur approaching danger cause of mostly nutty buyers I hate the feedback system ,so I enjoy that on amazon

hulkman · #10 10-19-2013

Depending on what sort of items you are selling, then you might want to place a card in the package asking customers for a positive feedback if they are satisfied.

zoneout · #11 10-19-2013

Quote:

Originally Posted by hulkman

Depending on what sort of items you are selling, then you might want to place a card in the package asking customers for a positive feedback if they are satisfied.

Do you find a bump in your feedback from these cards. Most people just chuck them I think. What percent of your total orders have feedback?

hulkman · #12 10-19-2013

Quote:

Originally Posted by zoneout

Do you find a bump in your feedback from these cards. Most people just chuck them I think. What percent of your total orders have feedback?

I have only started testing this out last week, so I have yet to see any improvement. I started out at about 10% feedback, but I think now I might be at about 5% (im not sure how many total orders I have had)

But I figured it cant hurt. I also put my contact information on there asking people to contact me for any sort of issue. I figured this would prevent people from automatically leaving negative feedback or opening up a claim.

zoneout · #13 10-19-2013

Yeah I agree can't hurt. From my experience and others the average rate of feedback received is about 10%

zoneout · #14 10-19-2013

Quote:

Originally Posted by Dmshark25

I just started amazon its my real account , I'm so tied up with all my ebay/ Paypal but thought I try and all my metrics are perfect everything green 100% Feedback but out of 55 items sold 4 positives 4 total feedback

I actually like that coming from ebay where everyone is feedback crazy and u can have 4 neg. and 220 positives and ur approaching danger cause of mostly nutty buyers I hate the feedback system ,so I enjoy that on amazon

Oh the nuts are on AZ as well, just wait. Today I get a negative from a guy because he had to sign for a package worth $250. He was never home when they came so he got annoyed that he had to go pick it up. You can do everything right and then some - if some jerk is having a bad day you can easily wind up being their punching bag.

MICKY H · #15 10-19-2013

Quote:

Originally Posted by hulkman

I have only started testing this out last week, so I have yet to see any improvement. I started out at about 10% feedback, but I think now I might be at about 5% (im not sure how many total orders I have had)

But I figured it cant hurt. I also put my contact information on there asking people to contact me for any sort of issue. I figured this would prevent people from automatically leaving negative feedback or opening up a claim.

Don't leave any reference that you a website etc on any info you place in the packages. Amazon will suspend you for soliciting.