Strange email response of customer

[Phd]

Had a customer request a return due to defect; said I would send out replacement N/C. Got this response through the AZ system. Anyone else seen this before?

Details: Customer received your email indicating you would send a replacement item directly to her. She is unable to respond to your email but would like the replacement sent. Customer requests that the replacement item be checked before sending it to her to avoid any further problems. Item is listed as NEW. Please be sure a NEW item is sent.

Possible that this is a 'phone' response to question?

Thanks

[zoneout]

Yeah looks like the customer can't figure out out how to message you so they phoned in to CS.

[Gamefreak]

Buyer needs to reply direct from their email, amazon makes it difficult for buyers to find messages. typical of amazon buyers to do stuff like this. Don't be alarm, just send the replacement and then represent your case to amazon with the new tracking and that email and you will be a ok

[Phd]

Thanks, it was more of an FYI, curious, question.

Wasn't worried, just a strange response that I had never seen before.

I'm sure someone else will see one and wonder; but now the answer's there.

Thanks