New returns process in ebay........

[J4G3D]

So i think we're all familiar with the new ebay system where when returns are requested via ebay, that as a seller we have one of 4 options:

1-Accept the return
You pay for postage and can send our return label or your own. Wait to get the item back before you refund the buyer.

2-Give a full refund
You can fully refund the buyer to close this request. The buyer keeps the item.

3-Offer a partial refund
You have one chance to offer an amount. The buyer keeps the item.

4-Send the buyer a message
You can reply to the buyer.

You also have 8 days to resolve the returns process.

The story:

Recently a buyer of mine bought something, which was stated clearly what it works with. The buyer bought it and emailed me after receiving it, saying that it doesn't work for his needs. So i reply and ask what he needs to use this product on. He told me something different to what it was listed as working on in the description.

So i don;t argue, i tell him to ship it back to me and i will refund him. He replies and says he will return it. 2 days later he opens a returns dispute. I am guessing so that he did this so he doesn't have to pay to return it, even though its his fault in buying the wrong product for his needs.

8 days or so on i have not received this item back and he never replies to my Dispute messages, ebay messages and direct email messages.

Today is the last day for which i must resolve the matter.

What happens if i don't accept the return?.

[TN2016]

I would recommend accepting the return and then if he doesn't end up shipping it back to you after a certain number of days I believe eBay can step in and manually close the return request in your favor. Definitely accept it though before eBay steps in and accepts it for you and it gets marked as a defect.

[J4G3D]

Originally Posted by TN2016

I would recommend accepting the return and then if he doesn't end up shipping it back to you after a certain number of days I believe eBay can step in and manually close the return request in your favor. Definitely accept it though before eBay steps in and accepts it for you and it gets marked as a defect.

Thanks,

Now there are 3 options:

1-Buy a label on eBay
2-Upload your own label
3-Confirm you already sent a label

[rsot]

Difficult to read your choice of font OP - green :(

[soulcontrol]

Originally Posted by TN2016

I would recommend accepting the return and then if he doesn't end up shipping it back to you after a certain number of days I believe eBay can step in and manually close the return request in your favor. Definitely accept it though before eBay steps in and accepts it for you and it gets marked as a defect.

Yes, after 5 business days if the buyer doesn't ship the item call them and they will close the return in your favor.

[J4G3D]

Originally Posted by soulcontrol

Yes, after 5 business days if the buyer doesn't ship the item call them and they will close the return in your favor.

According to ebay, it says i must wait till the 29th of November...

We've asked the buyer to post the item back by 29 Nov. Wait until you get the item back before issuing a refund.
You should wait until you get the item back before you refund the buyer. Please ensure that you issue the refund within 6 business days of the item being delivered.

[martyjump]

So, if you accept the return but don't upload a label... it's up to the buyer to pay for the postage?

What happens if they esculate it to ebay?

[glacier922]

Pay for a label, and upload the tracking number. Make the label to an address you can access. It will go to the address you have, not your stealth address. If the buyer doesn't send it back, case is closed, then ask for a refund on the stamp.

[martyjump]

Originally Posted by glacier922

Pay for a label, and upload the tracking number. Make the label to an address you can access. It will go to the address you have, not your stealth address. If the buyer doesn't send it back, case is closed, then ask for a refund on the stamp.

What if the only address you have access to is in the ebay database of a previously suspended account?

[glacier922]

That's why you upload your own tracking information, tracking only has city and zip code, and of course the state, no address, so eBay is thinkng you are sending it back to a return center or something like that.

[martyjump]

Originally Posted by glacier922

That's why you upload your own tracking information, tracking only has city and zip code, and of course the state, no address, so eBay is thinkng you are sending it back to a return center or something like that.

Thanks for clearing that up

[james13v]

Originally Posted by soulcontrol

Yes, after 5 business days if the buyer doesn't ship the item call them and they will close the return in your favor.

5 business days, normally. or 10 calendar days, if ebay has to step in or if it's your fault.