Feedback Extortion: When and how should I report? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 04-06-2017
Gammzy98's Avatar
Junior Member
 
Join Date: Dec 2016
Posts: 94
Thanks: 2
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Exclamation Feedback Extortion: When and how should I report?

A buyer purchased an item from me, then contacts me a few days later. He claimed the unit is defective (which I test everyone before shipping). He did not open a return request, this is communication through eBay messages. I gladly told him to ship it back (I am providing the label), and I will refund. Buyer insists that I am trying to scam him, and wants a replacement instead. I told him I would ship a replacement once if he does not want a refund after I receive the one back from him. He keeps stating he wants a replacement, and will be forced to leave negative feedback if I give him a refund. I do not have another item in stock but will be getting some in a couple weeks.

When I receive the item, I really do not want to deal with shipping another one only to be claimed "defective" again. If I refund, he leaves me a negative, isn't that grounds for feedback extortion since he threatened to leave negative if he does not get a replacement?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 04-06-2017
phaz0rz's Avatar
Senior Member
 
Join Date: Nov 2015
Posts: 8,679
Thanks: 1,751
Thanked 3,108 Times in 2,342 Posts
Activity: 83%
Longevity: 31%
iTrader: (2)
Default Re: Feedback Extortion: When and how should I report?

Yes, this definitely qualifies as feedback extortion. If the customer leaves negative feedback then you will easily be able to get it removed but you will need to call in. Reporting the feedback via the "report this buyer" link has about a .001% success rate because I'm assuming the report is forwarded to some foreign customer support center. If you call in though and explain the situation to the rep they will take a look at your correspondence with the customer. As long as everything has happened like you said they'll remove the feedback on the spot and "report" the customer. I don't know who eBay reps "report" a buyer to but I've had them tell me that multiple times. I guess it gets forwarded to a specialized department who takes a closer look at the buyer's account and determines if the guy needs to be banned.
__________________
____________
_______
___
Reply With Quote
  #3  
Old 04-06-2017
bjammin's Avatar
Executive [VIP]
 
Join Date: May 2013
Posts: 2,158
Thanks: 394
Thanked 711 Times in 444 Posts
Activity: 20%
Longevity: 50%
iTrader: (75)
Default Re: Feedback Extortion: When and how should I report?

Pharoz is 100% correct. This qualifies as feedback extortion. And you need to call in and speak to a rep. Do not do anything online. The rep will have it taken care of within 10 minutes of you hanging up the phone.
Reply With Quote
  #4  
Old 04-06-2017
Speeder33's Avatar
Executive [VIP]
 
Join Date: Apr 2011
Posts: 1,968
Thanks: 255
Thanked 436 Times in 315 Posts
Activity: 36%
Longevity: 66%
iTrader: (43)
Default Re: Feedback Extortion: When and how should I report?

It's nice to have a scammer that is unaware of feedback extortion. Ebay reps often take it quite seriously and will block and harassment you would receive from them.

Honestly, I wish more scammers would try feedback extortion. It would be easier to solve the problem with a 5 minute call to ebay rather than deal with them.
__________________
USA Premium Ebay Accounts Ultra High Limits, With Sales
Feedback + Sales + Aged Accounts in Stock
Click Here for a Premium IP address
Reply With Quote
  #5  
Old 04-06-2017
Gammzy98's Avatar
Junior Member
Threadstarter  
 
Join Date: Dec 2016
Posts: 94
Thanks: 2
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Exclamation Re: Feedback Extortion: When and how should I report?

Thank you for the all the fast replies! This is on my main account, not stealth, so I do not mind calling in. Now, do I call eBay after they leave negative feedback? Then explain the situation and I have all the messages (which I am sure they can look up). Thanks again!
Reply With Quote
  #6  
Old 04-06-2017
MM78's Avatar
Executive [VIP]
 
Join Date: Sep 2010
Posts: 14,135
Thanks: 1,107
Thanked 4,821 Times in 3,332 Posts
Activity: 1%
Longevity: 71%
iTrader: (4)
Default Re: Feedback Extortion: When and how should I report?

Quote:
Originally Posted by Gammzy98 View Post
Thank you for the all the fast replies! This is on my main account, not stealth, so I do not mind calling in. Now, do I call eBay after they leave negative feedback? Then explain the situation and I have all the messages (which I am sure they can look up). Thanks again!
I personally wait until they leave the negative feedback, The ebay rep will see that the customer was clearly trying to feedback manipulate, and remove the negative.
Reply With Quote
  #7  
Old 04-06-2017
amikhno's Avatar
Junior Member
 
Join Date: May 2013
Posts: 39
Thanks: 49
Thanked 5 Times in 5 Posts
Activity: 5%
Longevity: 50%
iTrader: (0)
Default Re: Feedback Extortion: When and how should I report?

100% feedback extortion. Ebay always carefully inspect such cases. Also you can try to receive as more information from buyer as you can and give a 100% proof of feedback manipulate. After that you call to Ebay and this buyer will be blocked
Reply With Quote
  #8  
Old 04-06-2017
bjammin's Avatar
Executive [VIP]
 
Join Date: May 2013
Posts: 2,158
Thanks: 394
Thanked 711 Times in 444 Posts
Activity: 20%
Longevity: 50%
iTrader: (75)
Default Re: Feedback Extortion: When and how should I report?

Quote:
Originally Posted by Gammzy98 View Post
Thank you for the all the fast replies! This is on my main account, not stealth, so I do not mind calling in. Now, do I call eBay after they leave negative feedback? Then explain the situation and I have all the messages (which I am sure they can look up). Thanks again!
It works either way, if I recall correctly. If you call after they leave a negative then it is easily removed. But if you call before they leave the neg feedback then they are blocked from leaving any feedback.
Reply With Quote
  #9  
Old 04-10-2017
I Am Aviator172
 
Posts: n/a
Activity: 0%
Longevity: 0%
Default Re: Feedback Extortion: When and how should I report?

Don't worry about feedback too much. Most people are fed up with ebay's feedback system and realize it's no longer a good measure of anything.

Look at the number of people who will still buy from a given seller regardless of the low feedback rating. If you have what they want at the price they want, they will generally ignore the feedback and roll the dice.

Do what's best for you and don't worry about feedback. You will sometimes get negative feedback even when you're a Saint and bend over backwards, taking a loss to satisfy some buyers.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Feedback Extortion $419.99 item. yomama9999 eBay Discussion! 1 03-30-2017 11:12 AM
Is this feedback extortion? prissanna eBay Discussion! 7 09-20-2016 08:53 PM
Feedback extortion! samspalace eBay Discussion! 5 04-27-2016 02:40 PM
feedback extortion what do I do Please help kenshin03 eBay FeedBack 12 06-19-2011 11:07 AM
My first negative, will it be removed by feedback extortion? anderson83 eBay Discussion! 8 07-09-2010 11:19 AM


Aspkin Group

All times are GMT -5. The time now is 03:50 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts