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Old 07-26-2017
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Default eBay issued a return to a buyer with a case.

Yesterday a buyer opened up a "request" against me. Doesn't even message me or anything, just opens a request.
Reason being, the tracking number for his item said delivered and he never got it. I replied to the request saying I would figure out the issue as fast as possible and ask the post office in the morning. (It was 6pm yesterday) this morning before I can even go to the post office, he opens up a case.

The case was closed 13 minutes later by eBay.
The message I got was this.

"Hi XXXXXX,

eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of $XX.xx without any impact to you.

This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation.

You can view the details of the case in the Resolution Center."

So eBay refunded the buyer and I still keep my funds?
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Old 07-26-2017
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Default Re: eBay issued a return to a buyer with a case.

Ebay do that sometimes
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Old 07-26-2017
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Default Re: eBay issued a return to a buyer with a case.

You don't pay for it directly and it doesn't impact your metrics, so don't worry about it.
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Old 07-26-2017
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Default Re: eBay issued a return to a buyer with a case.

Thank you both for the reply.

Ok more news, the buyer messaged me saying he did receive the item today and it was broken and is now asking for a shipping label to return the time and a full refund.

What do I do now?
ebay said they would reimburse him his money.
Will eBay cancel the reimbursement, and I will have to refund him?
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Old 07-26-2017
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Default Re: eBay issued a return to a buyer with a case.

The buyer has already been refunded by eBay, so you do not need to send him a shipping label. You can just tell him to bin the item. If you check your recent eBay sales or the PayPal transaction there should be an indication that eBay refunded the buyer.
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Old 07-27-2017
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Default Re: eBay issued a return to a buyer with a case.

Nothing to do, remind him he's been refunded directly by EB, block him and move on.
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Old 07-27-2017
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Default Re: eBay issued a return to a buyer with a case.

when i get these i always upload the tracking first thing before contacting the buyer .
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Old 07-28-2017
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Default Re: eBay issued a return to a buyer with a case.

That's a given, but he's already won a case based on the tracking showing delivered, so it's done and over with.
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Old 07-28-2017
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Default Re: eBay issued a return to a buyer with a case.

What an A-hole buyer. Tell the guy you've emailed him a return shipping label and he just needs to print it out. Feedback is blocked so you might as well toy with the guy.
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Old 07-29-2017
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Default Re: eBay issued a return to a buyer with a case.

Haha, he wants 2 refunds... And he probably wants to keep the item too. What a fraudster
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