 Still don't understand defects
What are the official guidelines for Above Standard and Below Standard? I haven't been able to find official guidelines. Is the following true? - 2% overall but only .3% for cases closed without seller resolution.
Also, it is my understanding that defects fall off if enough time passes. Is the following true?: "Sellers with 400 or more transactions over the past 3 months will be evaluated based on the past 3 months' transactions.
For sellers with fewer than 400 transactions over the past 3 months, the defect rate will be calculated based on transactions over the past 12 months." | 
