item not received case?

[iamlmfao]

Hey guys a buyer is saying they haven't received there item and opened a case. tracking says delivered...anyway I can win this? Thanks!

[JamesNorth101]

Just upload the tracking and should be closed in your favour

[iamlmfao]

Originally Posted by JamesNorth101

Just upload the tracking and should be closed in your favour

Thanks broski. I have won on paypal multiple times but this is ebay....

[Kessel Runner]

This is open and shut. If its delivered and you shipped to the address on the PP payment, you can't lose. Even if buyer charges back using his financial institution, PayPal will cover you under their protection policy.

[jtt0047]

unless they open the chargeback as unauthorized credit card use then you will probably lose.

[phaz0rz]

Originally Posted by jtt0047

unless they open the chargeback as unauthorized credit card use then you will probably lose.

I win unauthorized chargebacks frequently - you just need to give a bit more details than you would for an eBay/PP INR claim. Upload screenshots of the PP transaction, the eB order, the eB shipping address, the confirmed PP address, and whatever else you can think of pertaining to the transaction and you'll usually win - unless it was a true case of unauthorized CC use.

@OP - Everyone else is right. This is an easy win. PP and eB have pretty much identical seller protection policies from when they were one in the same.

[iamlmfao]

Originally Posted by jtt0047

unless they open the chargeback as unauthorized credit card use then you will probably lose.

you wrong bro, I win chargebacks all day when I give tracking on paypal.

[dallis]

If you know so much, why are you asking?

[iamlmfao]

Originally Posted by dallis

If you know so much, why are you asking?

cause iv never had this issue thru ebay...

[JamesNorth101]

It’s the same process

[rsot]

Originally Posted by phaz0rz

@OP - Everyone else is right. This is an easy win. PP and eB have pretty much identical seller protection policies from when they were one in the same.

phaz is on the spot with this one

[iamlmfao]

Originally Posted by rsot

phaz is on the spot with this one

Great glad to know this, I spoke with probably a 60 year old rep who smokes 20 packs a day and she said unfortunately theres nothing we can do, their address is an apartment and the tracking says left at front door. She said YOU will have to open a case with the postal service for missing package. And YOU will have to refund them eventually. I acted all cool about it cause she obviously has no clue. I said what if the buyer is lieing and they got it. She said quote "it doesnt matter" I wish i could have recorded the call anyways I said thanks we will wait and see maybe it will show up LOL stupid biiiitch bye.

[Kessel Runner]

Originally Posted by jtt0047

unless they open the chargeback as unauthorized credit card use then you will probably lose.

This is patently untrue and you clearly have no experience with this at all. Please stop spreading false information.

If you ship to the address on the Paypal payment and get signature when required ($750 or more), you get covered for not received or unauthorized under PayPal's protection policy. I sell high value items and get 2-3 unauthorized claims a month and have yet to lose one.

Again, don't speak on what you don't know.

[iamlmfao]

Originally Posted by Kessel Runner

This is patently untrue and you clearly have no experience with this at all. Please stop spreading false information.

If you ship to the address on the Paypal payment and get signature when required ($750 or more), you get covered for not received or unauthorized under PayPal's protection policy. I sell high value items and get 2-3 unauthorized claims a month and have yet to lose one.

Again, don't speak on what you don't know.

Mine was $400...no signature....?

[Kessel Runner]

Originally Posted by iamlmfao

Mine was $400...no signature....?

Correct. But you really should learn the requirements ahead of time tbh. Because if it signature was required, you'd be SOL. 3-4 years ago it used to be $250 or more required sig.

[iamlmfao]

Originally Posted by Kessel Runner

Correct. But you really should learn the requirements ahead of time tbh. Because if it signature was required, you'd be SOL. 3-4 years ago it used to be $250 or more required sig.

Yeah dude. I know its $750 lol

[Kessel Runner]

Originally Posted by iamlmfao

Yeah dude. I know its $750 lol

So why the question mark at the end of your post. Seems like you were asking if $400 was cool to have no sig.