Re: How to handle case, item not received? Quote:
Originally Posted by pirate1122 Okay
Case was opened on 26th, and ebay said I had until the 29th to solve it or he could escalate. I read one post a while ago where someone mentioned ebay escalating the case to ebay, where the buyer agreed he took no action. Should I be quick in wanting to close it.
Also what happens in spring exactly? | WHAT HAPPENS IN SPRING EXACTLY?
SIMPLER, MORE OBJECTIVE
SELLER STANDARDS
Reflecting your hard work and giving you more control
Updates to seller standards (for CBT Sellers) coming early next year
On February 20, 2016, we'll be updating the way we measure seller performance with a simpler, more objective set of standards.
The following will no longer impact your defect rate:
Buyer feedback
Detailed seller ratings (DSRs)
Returns requests that are successfully resolved with your buyer
Items not received requests that have been successfully resolved with your buyer
As of this date, Seller Performance will be measured by two key metrics:
Defect Rate: which includes seller cancelled transactions and cases that are closed without seller resolution.
On-time shipping: a new metric will be used to measure whether you shipped or delivered your item on time based on tracking information when available
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