Getting Negative Feedback Removed

[martyjump]

I know that unless the buyer has violated eBay policy in some way it's usually impossible to get a rep to remove negative feedback.

I had a strange experience over the summer where I purchased a first edition book from a seller. Got it in the mail and it wasn't a first edition. Opened a case, seller was extremely rude and combative. Their last message on the case was something like if eBay debits my account you will be hearing from my attorney.

I normally never leave negative feedback unless the seller is uncompromising when they're obviously in the wrong. This was a case where this seller was way beyond ridiculousness. So I left a negative feedback and was careful not to violate eBay policy. Just said they sold me a first edition book and it turned out to be a book club edition.

Well I checked their feedback a few days later and the feedback was removed. When I called in to ask why they said that the feedback was being reviewed by another department and they would let me know their ruling in 30 days. In the meantime, the feedback wouldn't appear in their profile.

Well, 30 days later I get a message saying they had completed their ruling and when I checked their feedback profile... it was gone.

I would love to know what this seller did to get the feedback removed. eBay had to step in on the dispute case and ruled in my favor... I didn't violate eBay policy (rep confirmed this) and yet they still got it removed.

This seller was legit crazy so I've always just theorized that they called into eBay threatening lawsuits or something. But I'd love to know if anyone has any insight into this.

I always try to go above and beyond to avoid negative feedback, even if the buyer is obviously in the wrong, but I still have to deal with a negative feedback here and there. The latest one in particular is straight up lying about the products I'm selling. They say they're from AliExpress and that the clothing I'm selling is Asian sizing (not US) This is simply not true and don't want my customers thinking that they're getting something from China lol.

[Sunspot144]

They sound like a f***ing dumbass.

I would have opened a return and mailed em a box of driveway rocks. All's fair when ethics go out the window. No reason to play fair then.

They got neg fb removed cause some submissive eb rep bent over for them.

[PPbb]

He definitely has connections inside eBay. Usually ebay won't remove negative feedback unless the buyer was clearly found at fault.

[nickopedia]

Just about any feedback can be removed, but it's not a conventional approach, nor easy. It will take some work, and it does not involve contacting customer service.

[newjerseymax]

I guess if soemeone can hack your email then you could send yourself a feedback revision request.

[Lucynda]

I met a person on here who says she is able to get every negative feedback removed. She didn't share details and I certainly haven't figured it out. someone needs to write a book, lol.