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Re: new seller. INR case when tracking shows delivered.
 

ok, and lets say for example, you ship and item. But the box is dropped and damaged before it gets to the buyer? Where did you get this " all I need to do is ship to the correct address on time"?

I've never seen such a policy.

Re: new seller. INR case when tracking shows delivered.
 

the only way OP can get seller protection by showing he has shipped but not delivered is UA,unauthorised transaction-someone used the buyer account.credit card to make a purchase and the owner of the account complained

Re: new seller. INR case when tracking shows delivered.
 

i never said that buyer is from usa

this is international sale with no usa involved

and whats lesson 101?

Re: new seller. INR case when tracking shows delivered.
 

this way i can have the item be sent back to me at least

and if the buyer will fail to do so i keep the money

Re: new seller. INR case when tracking shows delivered.
 

That didn't answer my question. Who's fault is it in that situation? You'd also be responsible to pay full shipping price to get the item back, AND you'd lose the shipping the buyer paid to them.

Re: new seller. INR case when tracking shows delivered.
 

not if the buyer files chargeback with cc issuer,she could keep the item and get her money back,if she can produce evidence it is damaged,not only will you lose shipping and item,you will pay $20 chargeback fee

Re: new seller. INR case when tracking shows delivered.
 

chargeback does not work like this!

if i the seller sell the item and it arrived damaged to the buyer - the buyer can go to his card issuer and ask for chargeback

if the buyer can prove that i as a seller refuse to accept damaged item (on my or on buyers shipping costs) he will win chargeback

but i never refuse to accept damaged item! so the buyer will lose his chargeback claim if he dont return damaged item

Re: new seller. INR case when tracking shows delivered.
 

when the item arrived damaged i will accept damaged item and i can make a claim with my carrier

but if the item was missdelivered i dont accept that its my fault! this way i just lose my item and i have to refund the money&!&! and i lose my item in total for nothing!

Re: new seller. INR case when tracking shows delivered.
 

I have had the same thing happen except was delivered to right address and buyer claimed it wasn't, EBAY refunded buyer but did not deduct money from my paypal because I had a delivery confirmation

Re: new seller. INR case when tracking shows delivered.
 

So you're admitting, that it IS your responsibility that the item arrives not damaged, and you'd have to make things right, even if you didn't cause the damage? That kinda goes against your whole " my only responsibility is to ship it on time".

Re: new seller. INR case when tracking shows delivered.
 

Sometimes ebay does courtesy credits to either the buyer or the seller, depending on the specific type of situation. Sometimes.

Re: new seller. INR case when tracking shows delivered.
 

did u ready my first post at least?

the item was MISDELIVERED. he surely did not receive it because it was not delivered to his address!!

the question is whats so called seller protection when i have to take the lose in the case when i shipped it to correct address? the the only one who failed in this case in the carrier from the buyers country! not my carrier!

Re: new seller. INR case when tracking shows delivered.
 

my responsibility ends when the item was not delivered to the buyer!

or do u want to say u will take responsibility for the case when u shipped the item but carrier was robbed while delivery and the buyer get nothing? it is ur responsibility? tell me !

Re: new seller. INR case when tracking shows delivered.
 

by all rules and policies? That's what you signed when you signed up to sell on ebay. Do I agree or even like it? No. But I'd HAVE to take responsibility in all of these scenarios. Again, you said your responsibility ends when the item is shipped. Are you changing that story now? Are you saying that you aren't responsible for anything you shipped out, unless the item is delivered damaged? You chose the shipping carrier and contracted with them, not the buyer.

Re: new seller. INR case when tracking shows delivered.
 

ok, so what seller protection are you talking about exactly ? Where did you read about it?

Re: new seller. INR case when tracking shows delivered.
 

well okay u see in only from buyers pov

i think the sale shud be fair for both the seller and the buyer

i will solve it on my own thanks for the input

Re: new seller. INR case when tracking shows delivered.
 

lol buyers pov? I've been selling on ebay since 2001, and it's been my sole income for 6 years. You're ignoring the points that I'm making. There is nothing to solve. You're talking to a very large experienced community and we will all tell you the same thing. Go read your seller agreement and policies. This is what you signed up for.

Re: new seller. INR case when tracking shows delivered.
 

looks like u do double standards dont u?

so in my case the item was misdelivered but it says DELIVERED in the tracking details anyways

and u say i will lose if the buyer open INR case right?

now tell me how is this possible if you wrote THIS?

https://www.aspkin.com/forums/895279-post13.html

Re: new seller. INR case when tracking shows delivered.
 

Op can also go to Ebay seller forum and ask ,she wil get the same results .
My advice is go review your business model,understand what is buyer and seller protection policy ,what is online viewable tracking,and your own country postal system and how insurance protects the seller.
When a buyer did not receive the item,what can she do,either file Ebay 30 days money back gurantee,Paypal item not received dispute OR
file a chargeback with her credit card issuer ,if you lose a chargeback,you will pay $20 chargeback fee.
dont waste any more of your time on this thread.

Re: new seller. INR case when tracking shows delivered.
 

Sure, just ignore the context. That was about buyers claiming the package was lost or stolen, and the seller thinking a signature would help his case. It won't. Zipcode verification and match is STILL required to win the case. No double standard involved.

Once a package says delivered to the proper zipcode, it's on the buyer. If the buyer decided to claim the package was empty, I'd lose easily. It all depends on how the buyer handles it.

If buyer opens an INR case, and a human being is involved, you will lose. And even if you won, because a bot did it, they could appeal it anyways. And if for some reason, the appeal doesn't work, they can then go to paypal.

Re: new seller. INR case when tracking shows delivered.
 

You sign with eBy agreement that you have responsibility on the transit like many say , but is not right I mean sometime is up to the buyer to sort the things up ,
When they attempt to deliver the package twice and that goes to the close delivery office and for not do 50 meters to pick it up the seller lose or pay cost back of the item and refund

Re: new seller. INR case when tracking shows delivered.
 

Attempted delivery, or refused package, or other similar things, is on the BUYER.