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new seller. INR case when tracking shows delivered.
 

hi. im a new seller and i have a situation i never have before. so i sold a 100$ value item and shipped it in a timely manner

recently i have a message from a buyer that states the item was not received by him.

my first thought was its a scam! but buyer provided me with the link to website when it clearly says the item was delivered to a wrong city and wrong zipcode

the buyer shipping address was CITY1 zipcode 111345
and the item was delivered to CITY2 zipdoce 111789

i googled both cities and the distance between cities is 40 kilometers and it really looks like the item was miss-delivered

i even called ebay to make sure thing are not right and they confirmed that the item was delivered to a wrong zipcode and wrong city

the buyer did not open INR case hes asking me to provide a proof of postage atm

was anyone in the same situation like me? how should i proceed? who ebay will side if the buyer will open INR case?

here is the tracking details
https://i.imgur.com/nCtSBjw.png

Re: new seller. INR case when tracking shows delivered.
 

post office talks to post office,try asking your post office to email USPS and ask them why?
I am afraid not much they can do,you will have to refund your buyer or Ebay will do it for you.

Re: new seller. INR case when tracking shows delivered.
 

it was international sale. why is it my responsibility? can u explain please. i shipped the item in a timely manner and i shipped it to buyer address. what else can i do to make it delivered to correct address?

Re: new seller. INR case when tracking shows delivered.
 

Clickbait title.

Re: new seller. INR case when tracking shows delivered.
 

Was it a eBay Global sale as you are not responsible if eBay shipped the order overseas and gets misdelivered.

Re: new seller. INR case when tracking shows delivered.
 

i dont sell via GSP because sales are low with it
i guess buyers dont want to pay that much so i have to ship on my own

Re: new seller. INR case when tracking shows delivered.
 

Until the item successfully reaches the customers hands (in person) or the item "successfully" delivered to the right address (shipped), its the sellers responsibility to make things right. If roles were reversed, how would you feel?

Its up to you to contact the post office, file the claim, refund the customer or make things right, etc.

Cost of doing business my friend...it sucks, but its the life we chose.

Re: new seller. INR case when tracking shows delivered.
 

It is your responsibility to deliver the goods in good order,you have decided t o use a particular shipper to deliver your goods.
refund your buyer and then ask your post office to contact US post office to find out why it is delivered to a different address.
question-do you have the entire tracking history?
Did your buyer move?
In US,if we move,we can file a form and ask our local post office to forward our mail to our new address

Re: new seller. INR case when tracking shows delivered.
 

I dont think GSP is available in her country AG

Re: new seller. INR case when tracking shows delivered.
 

Open case with your Post Office.
I have never had same issue, but some of my registered mails lost, I always got at least 50 USD refund from Post Service.

Re: new seller. INR case when tracking shows delivered.
 

but i only able to choose the carrier in my country and i have no power to take any actions when the item will arrive in the buyers country

why in the world is it sellers fault? i shipped to the buyers shipping address and because of carrier fault i have to pay out of my pocket? is it what its called sellers protection?

i think ebay need to cover this lose out of his pocket!

Re: new seller. INR case when tracking shows delivered.
 

so, I might be missing the part of this story where the item shows delivered?

Re: new seller. INR case when tracking shows delivered.
 

Many countries will never have a delivery scan. That's the cost of doing business internationally, unless you're willing to pay for a better service. How does ebay know you didn't completely mess up the shipping label, and that's why it got stuck somewhere? Or messed up the customs form, so now it's stuck in customs? You will never win this case with ebay. Trust me. I have tried. Many many many times.

as sellers, we are responsible to get the item to the buyer. We choose the company that does this. We pay them. It's our responsibility. Ebay also ships items internationally, through GSP. I don't personally want to use the program. BUT, if it gets lost with them shipping it, EBAY will pay out the buyer for the loss, because it was ebays responsibility to ship the item, just as it is yours.

Re: new seller. INR case when tracking shows delivered.
 

Sorry, meant to say, delivered to the buyer. Packages also show delivered if the item is returned to the sender.

Re: new seller. INR case when tracking shows delivered.
 

the order was misdelivered to a wrong city and zipcode and ebay can clearly see it

Re: new seller. INR case when tracking shows delivered.
 

Doesn't change anything.

Re: new seller. INR case when tracking shows delivered.
 

i dont agree
i must be covered under seller protection because all i need to do is ship to buyers address in a timely manner which i did

i dont have power to know why someone missdelivered my parcel and i have a label with correct buyers address

Re: new seller. INR case when tracking shows delivered.
 

AG Antigua and Barbuda"
Buyer is in USA,but it was delivered to a different zipcode.
I think OP needs to take a lesson on retail 101.
A retailer can make money,he can also lose money.

Re: new seller. INR case when tracking shows delivered.
 

ok, and lets say for example, you ship and item. But the box is dropped and damaged before it gets to the buyer? Where did you get this " all I need to do is ship to the correct address on time"?

I've never seen such a policy.

Re: new seller. INR case when tracking shows delivered.
 

the only way OP can get seller protection by showing he has shipped but not delivered is UA,unauthorised transaction-someone used the buyer account.credit card to make a purchase and the owner of the account complained

Re: new seller. INR case when tracking shows delivered.
 

i never said that buyer is from usa

this is international sale with no usa involved

and whats lesson 101?

Re: new seller. INR case when tracking shows delivered.
 

this way i can have the item be sent back to me at least

and if the buyer will fail to do so i keep the money

Re: new seller. INR case when tracking shows delivered.
 

That didn't answer my question. Who's fault is it in that situation? You'd also be responsible to pay full shipping price to get the item back, AND you'd lose the shipping the buyer paid to them.

Re: new seller. INR case when tracking shows delivered.
 

not if the buyer files chargeback with cc issuer,she could keep the item and get her money back,if she can produce evidence it is damaged,not only will you lose shipping and item,you will pay $20 chargeback fee

Re: new seller. INR case when tracking shows delivered.
 

chargeback does not work like this!

if i the seller sell the item and it arrived damaged to the buyer - the buyer can go to his card issuer and ask for chargeback

if the buyer can prove that i as a seller refuse to accept damaged item (on my or on buyers shipping costs) he will win chargeback

but i never refuse to accept damaged item! so the buyer will lose his chargeback claim if he dont return damaged item

Re: new seller. INR case when tracking shows delivered.
 

when the item arrived damaged i will accept damaged item and i can make a claim with my carrier

but if the item was missdelivered i dont accept that its my fault! this way i just lose my item and i have to refund the money&!&! and i lose my item in total for nothing!

Re: new seller. INR case when tracking shows delivered.
 

I have had the same thing happen except was delivered to right address and buyer claimed it wasn't, EBAY refunded buyer but did not deduct money from my paypal because I had a delivery confirmation

Re: new seller. INR case when tracking shows delivered.
 

So you're admitting, that it IS your responsibility that the item arrives not damaged, and you'd have to make things right, even if you didn't cause the damage? That kinda goes against your whole " my only responsibility is to ship it on time".

Re: new seller. INR case when tracking shows delivered.
 

Sometimes ebay does courtesy credits to either the buyer or the seller, depending on the specific type of situation. Sometimes.

Re: new seller. INR case when tracking shows delivered.
 

did u ready my first post at least?

the item was MISDELIVERED. he surely did not receive it because it was not delivered to his address!!

the question is whats so called seller protection when i have to take the lose in the case when i shipped it to correct address? the the only one who failed in this case in the carrier from the buyers country! not my carrier!

Re: new seller. INR case when tracking shows delivered.
 

my responsibility ends when the item was not delivered to the buyer!

or do u want to say u will take responsibility for the case when u shipped the item but carrier was robbed while delivery and the buyer get nothing? it is ur responsibility? tell me !

Re: new seller. INR case when tracking shows delivered.
 

by all rules and policies? That's what you signed when you signed up to sell on ebay. Do I agree or even like it? No. But I'd HAVE to take responsibility in all of these scenarios. Again, you said your responsibility ends when the item is shipped. Are you changing that story now? Are you saying that you aren't responsible for anything you shipped out, unless the item is delivered damaged? You chose the shipping carrier and contracted with them, not the buyer.

Re: new seller. INR case when tracking shows delivered.
 

ok, so what seller protection are you talking about exactly ? Where did you read about it?

Re: new seller. INR case when tracking shows delivered.
 

well okay u see in only from buyers pov

i think the sale shud be fair for both the seller and the buyer

i will solve it on my own thanks for the input

Re: new seller. INR case when tracking shows delivered.
 

lol buyers pov? I've been selling on ebay since 2001, and it's been my sole income for 6 years. You're ignoring the points that I'm making. There is nothing to solve. You're talking to a very large experienced community and we will all tell you the same thing. Go read your seller agreement and policies. This is what you signed up for.

Re: new seller. INR case when tracking shows delivered.
 

looks like u do double standards dont u?

so in my case the item was misdelivered but it says DELIVERED in the tracking details anyways

and u say i will lose if the buyer open INR case right?

now tell me how is this possible if you wrote THIS?

https://www.aspkin.com/forums/895279-post13.html