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09-22-2020
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Activity: 0% Longevity: 23% | |  Buyer says inr on ebay,after losing then opened NAD case on pp
Will I lose?
I sent screen shots of the buyers messages telling me I'm scamming him and accusing me of shipping to his zip code but not his house etc etc (he's a real crazy)
From eBay messages.
I'm trying to show this is fraudulent activity to paypal, he claims to have not gotten it and now that he lost is trying to get a refund through PayPal saying its not as described.
Anyone dealt with this crap before?
Its a $130 item heh
I'm sure if paypal approves return I ain't getting my item back :(
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09-22-2020
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Activity: 91% Longevity: 33% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
INAD,Paypal will ask him to return the item,once tracking shows delivered,you or Paypal will refund him in full.
If you receive an empty box or damaged item,appeal.
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09-22-2020
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Activity: 0% Longevity: 23% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Turns out it was his financial institution that the buyer contacted and they opened it
Any advice?
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09-22-2020
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Activity: 0% Longevity: 20% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
What's the issue? Was the item really NAD?
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09-22-2020
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Activity: 0% Longevity: 77% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by theintersect  Turns out it was his financial institution that the buyer contacted and they opened it
Any advice? | You'll most likely qualify for seller protection if it was initiated by a financial institution. At least in my experience.
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09-22-2020
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Activity: 0% Longevity: 23% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by AOM What's the issue? Was the item really NAD? | No, but the financial institution has the case opened NAD
Which is weird.
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09-22-2020
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Activity: 0% Longevity: 23% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by HelpNeeded! You'll most likely qualify for seller protection if it was initiated by a financial institution. At least in my experience. | I'm hoping so too, i m just confused at why a credit card institution opened it that way
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09-22-2020
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Activity: 0% Longevity: 77% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by theintersect I'm hoping so too, i m just confused at why a credit card institution opened it that way | Its the same thing as filing a claim. If you get a customer that isn't happy they can call their bank and reverse the charges. Sounds like that happened here.
The thing is, decisions with financial institutions take a long time to process and such, I think that is why PayPal will just dish out money to both parties if they can't find either at fault.
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09-22-2020
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Activity: 91% Longevity: 33% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
if buyer lost the case on Ebay and 30 days has past ,he is filing chargeback with his cc,then you are going to lose,cc may not even ask him to return the item.
also a $20 fee for you
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09-22-2020
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Activity: 91% Longevity: 33% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by theintersect Turns out it was his financial institution that the buyer contacted and they opened it
Any advice? | he went to his credit card issuer and filed a chargeback,Paypal will just turn over your explanation and his card issuer will decide.
Depends on what he told them,you probably will lose and he will keep the item and you pay $20 chargeback fee to Paypal.
welcome to ecommerce
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09-22-2020
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Activity: 0% Longevity: 77% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by agent006140 he went to his credit card issuer and filed a chargeback,Paypal will just turn over your explanation and his card issuer will decide.
Depends on what he told them,you probably will lose and he will keep the item and you pay $20 chargeback fee to Paypal.
welcome to ecommerce | In my experience when this has happened, as long as you have tracking proof that it was delivered, even if the buyer's CC company wins you can get PayPal to foot the bill.
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09-22-2020
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Activity: 0% Longevity: 23% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by agent006140 if buyer lost the case on Ebay and 30 days has past ,he is filing chargeback with his cc,then you are going to lose,cc may not even ask him to return the item.
also a $20 fee for you | He lost the case like 5 days ago.
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09-22-2020
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Activity: 0% Longevity: 23% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by HelpNeeded! In my experience when this has happened, as long as you have tracking proof that it was delivered, even if the buyer's CC company wins you can get PayPal to foot the bill. | Thanks for this info. I'll do my best to get them to foot it  |
09-22-2020
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Activity: 0% Longevity: 77% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by theintersect Thanks for this info. I'll do my best to get them to foot it | Anytime. Just explain to them it wasn't your fault. You got prob a 50-50 shot. All depends on who you get but make sure you bring up seller protection.
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09-23-2020
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Activity: 10% Longevity: 78% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
I recommend that you agree to refund him on PayPal if he returns the order which is on his own dime, from experience the Credit Cart company will ask him to do this and if he does you are not too much out of pocket and if he does not then the claim will be dismissed and funds released.
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09-23-2020
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Activity: 55% Longevity: 91% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
So if you shipped everything to the address as mentioned in PP / EBay and you have tracking PP should cover you specially if it's his bank that initiated the charge back.
Problem is your funds will be help and it takes 2-4 weeks for the decision to come
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09-23-2020
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Activity: 0% Longevity: 23% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by degsey69 I recommend that you agree to refund him on PayPal if he returns the order which is on his own dime, from experience the Credit Cart company will ask him to do this and if he does you are not too much out of pocket and if he does not then the claim will be dismissed and funds released. | The problem is, he still saying he hasn't gotten it. Its bs the institution filed nad
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09-23-2020
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Activity: 0% Longevity: 23% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by SaiJin So if you shipped everything to the address as mentioned in PP / EBay and you have tracking PP should cover you specially if it's his bank that initiated the charge back.
Problem is your funds will be help and it takes 2-4 weeks for the decision to come | This sounds good to me
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09-24-2020
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Activity: 0% Longevity: 35% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
I had one customer did this to me, filled via ebay and lost then via PayPal. I brought in all conversation to table, explained he lost on eBay . brought in all tracking, pic shots etc. it took s long time and I won. it's always good to take pictures shot -dont forget to remove any ExiIf info-
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09-25-2020
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Activity: 91% Longevity: 33% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by theintersect The problem is, he still saying he hasn't gotten it. Its bs the institution filed nad | how can one file INAD-item not as described.if he does not have the item?
The institution does not file chargeback,the buyer does.
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09-25-2020
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Activity: 100% Longevity: 83% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Quote:
Originally Posted by mpfteam I had one customer did this to me, filled via ebay and lost then via PayPal. I brought in all conversation to table, explained he lost on eBay . brought in all tracking, pic shots etc. it took s long time and I won. it's always good to take pictures shot -dont forget to remove any ExiIf info- | Nice to see success in the fight |
09-25-2020
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Activity: 0% Longevity: 39% | | Re: Buyer says inr on ebay,after losing then opened NAD case on pp
Google the address. I would be willing to bet it is a freight forwarder in either Florida or Delaware and buyer is in either Dominican Republic or Republic of Georgia.
If he opened an item not as described case in Paypal, just approve the return. He doesn't have the item, the freight forwarding company or customs in his country probably stole it. Quote:
Originally Posted by theintersect Will I lose?
I sent screen shots of the buyers messages telling me I'm scamming him and accusing me of shipping to his zip code but not his house etc etc (he's a real crazy)
From eBay messages.
I'm trying to show this is fraudulent activity to paypal, he claims to have not gotten it and now that he lost is trying to get a refund through PayPal saying its not as described.
Anyone dealt with this crap before?
Its a $130 item heh
I'm sure if paypal approves return I ain't getting my item back :( | |  | |
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