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  #23  
Old 12-07-2022
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Default Re: First MC011 ever

Quote:
Originally Posted by martyjump View Post
Hey guys so just another update to finish this off ... After 2 weeks of so I'm going back and forth with eBay Representatives my account has been reinstated. I got creative with the invoice but the real hurdle was my business was at a old stealth address that I had forgotten to change to a real address. After I did that my account was reinstated. I will note that I told them first that I had forgotten to update my address before going ahead and updating it on my own in the middle of all this. They then instructed me to update my address and I submitted all my paperwork again for about the fourth time and my account was reinstated. I must say that at first I was very discouraged as I had never had this issue before but I am glad that I fought for my account.
good thing you got everything sorted...

quite a stress huh?
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  #24  
Old 12-10-2022
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Default Re: First MC011 ever

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Originally Posted by Christopher View Post
It probably Happened because of your shipping metrics. This is a more sneaky way to get suspended. Did you have any late shipments?
Honestly, after having sold on eBay for nearly a decade, I have come to realize shipping is possibly the biggest reason for MC011. From my experience at least. If you make sure late shipment rate is under 2%, on time tracking, and no item not received claims opened against you, eBay leaves you alone. I made some poor decisions after massive success and a lot of this was drop shipping product in order to reduce inventory which from a business perspective is smart, yet it only takes 1 package that is delayed which causes INRC opened, and etc etc. Of course there are exceptions to this, but shipping is extremely important. No one can allow item not received cases to pile up, if you do you're asking to get 5 day review which leads into a MC011. From there it starts with shipping but as everyone knows the agents are looking for problems at this point. So you start with a fixable situation that leads into a chance outcome once you have the MC011.
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  #25  
Old 12-18-2022
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Default Re: First MC011 ever

MC011 YOU STILL have chance get account back.

If you don't act on respond, You may lose your chance to appeal.
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