2023 method to remove ebay negative feedback?

Mr UK · #23 06-17-2023

Quote:

Originally Posted by yankee

60 day free returns.... make sure everyone who is unhappy opens a return request. Comes off quickly after the receive a refund.

Ok, so if a customer leaves you a negative feedback, but your listings have 60 day free returns, so you tell them to open a case with ebay. Once you've refunded them in that case on ebay, ebay will automatically remove the negative feedback. Is this correct?

Does it work every time?

Do you have experience with this?

Thank you, and apologies for the late reply I forgot my password on here

paulfoltyn · #24 06-17-2023

Quote:

Originally Posted by Mr UK

What would be an example of a legit reason?

I've had legit reasons and they still refused. Obvious lie, buyer was a scammer. Ended up using services from here was done in 24 hours how ever they do it

Mr UK · #25 06-17-2023

Quote:

Originally Posted by paulfoltyn

I've had legit reasons and they still refused. Obvious lie, buyer was a scammer. Ended up using services from here was done in 24 hours how ever they do it

Interesting, what services?
And what legit reasons did ebay not allow?

solefoodbk · #26 06-18-2023

I haven't called in recently, but are we saying merchant support can no longer remove feedback also? Is this true, or just people giving false impressions talking to normal support?

Since 2020 if you call normal support they redirect you to open a ticket via your account, but last time I checked which was 2022, you can still call merchant support and they are able to manually remove feedback. They've always had superior abilities compared to normal support. Call normal support they tell you its impossible, blah blah, but it's not, at least to my knowledge.

Having said that, I offer free returns, and although I hate paying for a customers return label it's worth the peace of mind knowing they cannot leave negative reviews. I think it's even possible to persuade a customer service rep to remove the feedback if it's left beyond 30 days and you offer free returns. I would never offer 60 days, but if you just talk about the policy in a way to emotionally make them agree with you they will remove it.

egrowthexperts · #27 06-18-2023

The customer still can leave feedback despite you offer 30 days or 60 days returns and yes few lines are open where you can speak with them directly.

solefoodbk · #28 06-18-2023

Quote:

Originally Posted by egrowthexperts

The customer still can leave feedback despite you offer 30 days or 60 days returns and yes few lines are open where you can speak with them directly.

They can leave feedback but you automatically qualify for removal if you have free returns. It must be "free returns", it cannot just be 30 day returns where the buyer pays for the return label. If you have that, and a customer leaves a bad feedback the system should remove it for you, if not sending in a ticket will get it removed per policy.

Automasters · #29 06-19-2023

I am skeptical now that egay has changed their system that any of these services can remove neg feedback anymore... Seems they will not remove it as easily as before

degsey69 · #30 06-19-2023

I can not see that if you offer free returns that the feedback will be removed, I have always given free returns and if and when any negative feedback is left, rarely is it removed when you open a ticket. EBay state that the feedback does not effect your seller status and it is the buyer reporting their buyer experience, if you want it altered ask the buyer to amend it.

solefoodbk · #31 06-21-2023

Quote:

Originally Posted by degsey69

I can not see that if you offer free returns that the feedback will be removed, I have always given free returns and if and when any negative feedback is left, rarely is it removed when you open a ticket. EBay state that the feedback does not effect your seller status and it is the buyer reporting their buyer experience, if you want it altered ask the buyer to amend it.

Then you are not articulating yourself correctly. It is written in the policy that it will be removed, and does get removed. If an agent denied your request which means you cannot do another ticket, you can call in and get it resolved. I personally don't take no as an answer when I know they're lying or uneducated in the policy.

egrowthexperts · #32 06-22-2023

Yes they have recently changed the policy doesn't matter if you provide free returns or not the first question they will ask is have you submitted the request through seller help and if they denied it you will have to call again and again to get that removed eventually you will find some Rep who knows the policy and get that removed.
Its possible to have it removed but you will have try again and again.

solefoodbk · #33 06-22-2023

I just called, it is the same scenario that usually happens. Ebay has policies that the normal support do not know. You need to contact anchor support, and it is removed. Nothing has changed with this, it is the policy but only people who actually care know it works and get the protection needed on eBay. I think that is partly intentional by eBay. I suppose in a way its a good thing that most don't think this is a policy, because for those who do, it is very important to have while selling on eBay.

The feedback should be removed within certain cycles of eBay refreshing the system. If it doesn't work you probably need to upgrade your account to anchor support, or call in and ask them to remove it.

wicckkjoe · #34 06-27-2023

I know this has been discussed before but the other threads are quite old and not that usefull.

yobar · #35 07-03-2023

you can Ask the buyer to revise their feedback. This is the most common way to get negative feedback removed. Simply send the buyer a message and ask them to change their feedback to neutral or positive. If the buyer is reasonable, they may be willing to do this.
many times it works.
also, you can "bribe the customer" offering some discount for next purchase.

TheBosss · #36 07-03-2023

Quote:

Originally Posted by yobar

you can Ask the buyer to revise their feedback. This is the most common way to get negative feedback removed. Simply send the buyer a message and ask them to change their feedback to neutral or positive. If the buyer is reasonable, they may be willing to do this.
many times it works.
also, you can "bribe the customer" offering some discount for next purchase.

This^^^ Half the time they'll agree other half you'll get ignored. If you get ignored, many sellers on fiver for like $10, only pay after successful removal too. 5/7 for me so far, so pretty high success rate.

wicckkjoe · #37 10-06-2023

I know this has been discussed before but the other threads are quite old and not that usefull.
waplus.win

projectfreetv.onl

mexi · #38 10-06-2023

Quote:

Originally Posted by ErkDaddy

This^^^ Half the time they'll agree other half you'll get ignored. If you get ignored, many sellers on fiver for like $10, only pay after successful removal too. 5/7 for me so far, so pretty high success rate.

How the fiverr guys get acces to your account?

rsot · #39 10-06-2023

Quote:

Originally Posted by mexi

How the fiverr guys get acces to your account?

he gives them access and info

mexi · #40 10-06-2023

Quote:

Originally Posted by rsot

he gives them access and info

Access as the employee or full access into account?

Even then i login to eBay from didferent browser they ask me number vertification.

rsot · #41 10-06-2023

Quote:

Originally Posted by mexi

Access as the employee or full access into account?

Even then i login to eBay from didferent browser they ask me number vertification.

likely full access for them to do needful work

mexi · #42 10-06-2023

Quote:

Originally Posted by rsot

likely full access for them to do needful work

I will not share my account with fiverr freelancer and they will connect from new browser and from new location,it can trigger your account.

I think best you can do to remove negative feedback is call 3-5 times each day for customer support,this is how i remove defect rates,but probably it's easer comparer with neg feedbacks

I think all sellers have negative feedbacks, and usually it's happening then you provide not the best customer service, medium quality product or late shipment.

JamesNorth101 · #43 10-09-2023

Quote:

Originally Posted by mexi

Access as the employee or full access into account?

Even then i login to eBay from didferent browser they ask me number vertification.

I wouldn't advise giving anyone full access to an account...

rsot · #44 10-09-2023

Quote:

Originally Posted by mexi

I will not share my account with fiverr freelancer and they will connect from new browser and from new location,it can trigger your account.

alright - you can also look into services provided by marketplace