 Has ANYBODY here ever won the 'Not as described' chargeback?
Proof of delivery to the buyer is a must with photographs of the products, of course, but has anybody ever won this type of chargeback for merchandise not as described and how have you done it?
In years I've had one chargeback, a scammer buyer claiming not as described. This January a chargeback came up with the buyer saying the merchandise was damaged and a tracking number provided as their proof of return. The address it is tracked to is not on my account and the item has not been returned. I take pictures of all products before they are shipped. I immediately represented with photographs showing the merchandise brand new and exactly what was ordered, I gave the tracking number proving delivery to the buyer's address, and explained that the return tracking information they have provided is not for any address that I've provided. I also pointed out that the buyer has never been in contact about the order or returning the item, so their behaviour is suspicious. It's coming up for 4 months since I submitted this representation and the chargeback is still showing as pending.
Is there any way to definitively win this kind of chargeback? From what I can gather it's largely down to the bank's own integrity and discretion who they side with, I'm aware this is the hardest chargeback to prove against but is there anything more I could do? If I take pictures showing the item brand new and they take pictures (probably of an older item) showing damage, in the bank's eyes there's nothing really to say who's lying.
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