I think the two BIGGEST things that screw people up on the DSR's is shipping time, and shipping charges.
Luckily, they are also the easiest to fix.
1) Ship everything the same day or the next day.
2) Use "stealth" postage, where the cost is NOT listed on the shipping label.
Endicia has a stealth postage option, and Stamps.com probably has it as well, but I am not 100% sure.
A lot of people think that they should only be paying the ACTUAL cost to ship. They don't care that the packaging material costs money, or that you feel you should be paid something for your time. So, if you charge $4 for shipping, but the lable says $2.50, then they feel that you have misled them, or ripped them off. Stealth postage eliminates this.
|