buyer trying to scam me. Please HELP!!!

de2009 · #23 04-08-2011

Quote:

Originally Posted by oompaloompa

it is not the buyers responsibility to ask for insurance, if they ask for it and you agree then you must provide it, but it is still down to the seller to claim on insurance and refund where applicable, here I just dont see how insurance would pay.

In any case this situation there was tracking right? most tracking incorporates some kind of insurance, I just dont see how seller can sucessfully claim on it. Contact ebay customer support, or even call them and tell them you issue, I dont know how they will vote in this case, I think it really works on tracking which you have provided, plus you will tell them the weight issues, I think you may be ok on this case. What is approx $ value?

ok, i will call ebay.thank you! i put $15 on there and marked as gift. the actual value is around $40

whatnow · #24 04-08-2011

cant you ask him for a statement from the post man, he says he saw the package had been tampered with, a postman will tell the truth, i had something similar a while back someone returned a very expensive item to me when i got the package it felt light so i asked the postman to wait while i opened it, it was empty but i had a witness to the fact and the buyer dropped her claim as soon as i informed her of this, so id ask for proof the postman was there, you'll know either way then

de2009 · #25 04-08-2011

Quote:

Originally Posted by whatnow

cant you ask him for a statement from the post man, he says he saw the package had been tampered with, a postman will tell the truth, i had something similar a while back someone returned a very expensive item to me when i got the package it felt light so i asked the postman to wait while i opened it, it was empty but i had a witness to the fact and the buyer dropped her claim as soon as i informed her of this, so id ask for proof the postman was there, you'll know either way then

thank you!just left a msg at the case to ask him to get statement from postman,i will see what he will react on this. from what i see, he's never wanted to contact royal mail for this issue but threatened me to resend.

GreenBean · #26 04-09-2011

Did you drop ship these?

If you did, why did you not go back to the distributor?

I'm aksing because your flag is CANADA but you say China post sent the items.

You need to tell more info for better help

And anyone answering should READ what gets posted

Read POST 6. Advice given is way off.

oompaloompa · #27 04-09-2011

this is a parcel to UK? the royal mail will not give a statement and ebay will not require buyer to get one! these cases are really automated and if looked at manually strict rules are used. tracking is key, or if the person says received, then you are ok generally, however if it goes to manual review, they wont be taking statements but the weight issue is important, however buyer is not saying you did not send the right quantity, he is saying it broke or slipped out, that now is down to ebay to decide on a manual review, they will either say you sent it and it got received, end of story or they will refund customer, they will not require you to send another package.

GreenBean · #28 04-09-2011

Why not hold the advice until the OP says wether this was drop-shipped or not dropped shipped.

If it has been dropped shipped then she's damaged her account unneccessarily, no?

oompaloompa · #29 04-09-2011

my advice has differed as new info keep coming thru! agreed, I was wondering that, canada flag and china postage, ebay doesnt like dropshippers, you may unecessarily get their attention.....

de2009 · #30 04-09-2011

this is a kind of dropshipping, i have a friend in china who is supplier and he is sending the packages for me. i personally have seen the boxers as he mailed me couple of samples. i've just asked him couple of days ago to take pictures of every outgoing packages before sending them out just in case something happens.

since op said i may get unecessary attention from ebay, so i think i won't call ebay. i post all the info at ebay including the weight fact to let them do a review on this.

besides, in the latest msg from the buyer, he said "I noticed on the package it states that it maybe open by customs so maybe it happened there but there is no indication of any one trying to reseal it." this guy just has no common sense, if the customs want to open it to check, they will for sure reseal it then pass it to the post office.
so i think he is taking advantage of this.

de2009 · #31 04-28-2011

buyer escalated the case to ebay, i have 72hrs to issue refund if i want. should i refund him to end this or wait ebay to review it?

BiN4RY · #32 04-28-2011

Wait for eBay to decide, you have nothing further to lose.

de2009 · #33 04-28-2011

Quote:

Originally Posted by BiN4RY

Wait for eBay to decide, you have nothing further to lose.

but will i get eb ay unnecessary attention on my dropshipping as eb ay doesn't like dropshipping？

GrannyT · #34 04-28-2011

Refund and move on!

catherinemcclanahan · #35 04-28-2011

Yeah that's all you can do,and those kind of customers give sellers like us a bad name.

smithgroup · #36 04-29-2011

Yeah just give him his $$$ back and stop stressing about it, block him, report him and move on.

----You get them from China, your cost can't be that high.

ShadyOne · #37 04-29-2011

Quote:

Originally Posted by de2009

buyer escalated the case to ebay, i have 72hrs to issue refund if i want. should i refund him to end this or wait ebay to review it?

You should have refunded him before he opened a dispute

GrannyT · #38 04-29-2011

You cannot win this - it's all about damage limitation - don't risk your account for $40. It will cost you a lot more than that if you do.

Refund

Job Done!! ...

de2009 · #39 04-29-2011

thanks guys! appreciate your advice.

WasTopRatedThenBanned · #40 04-29-2011

Check this out:

I was high on pain pills one day. I was selling big time as well. I sold a guy a Nintendo Ds Lite. I sent him the Nintendo Ds Box without the Nintendo Ds. OMG i was so embarrassed. Next thing i know i got 2 cases open. I counted inventory and noticed the error. I called the buyer and talked to him ear to ear and let him know how sorry i was for the mistake. he believed me and i sent him what he ordered.

GreenBean · #41 04-30-2011

A pair of boxer shorts worth, what, no more than $20 and this is still going on?

As part of your future business plan, pick a figure where you give automatic refunds, no questions asked, no you said, he said. Make it so that when you get a complaint, you take a deep breath, give the refund and move on.

You can't be spending time worrying as that is x4 pairs of boxers not sold

jackie83826 · #42 04-30-2011

give the guy refund, done.. thats what i always do.
either refund or send again after his first message depends on the value of the item