Some eBayers are *****

[ulsterbeef]

Unbelievable. So I sold an item and after a few days I asked the buyer had he got it... no reply. After 3 messages he finally replied to say the item arrived broke, which I do believe actually, as it was dangling on the post office bag so it probably got stood on after falling out. I asked would he like a refund or replacement.... No reply, a couple of days later, negative feedback demanding a replacement NOW!!

Of course eBay cant remove this feedback as it doesn't fall into their rules and regs for removal.

[flylow]

i'm convinced that for every 1 good ebay buyer, there exists 2-3 idiot buyers...it can be frustrating no doubt!!!
Keep your head up!!!

[xxxhustlerxxx]

send him another. forget about it and get on with your life because its christmas

negs dont really affect sales that much (i dont think they do anyway) and you should have more than one or 2 accounts anyway if your a business. why get angry over a neg?

[ulsterbeef]

I was just saying join now, its sad how unreasonable people can be. I don't think negs affect sales too much when people see they were left by a plonker but it looks bad. A neg is fine is the sellers ***** up but something out of your control.... Im more angry with eBay not being able to remove it. They state that its an opinion left by the buyer on how I perform even though they have records seeing that he never replied etc.

[jeffweico]

I always TRY for no negatives, but that is not very realistic. Tbere are some NASTY people out there who are not happy unless they are making everyone else miserable. These people are just LOOKING for a fight. And your item happened to arrive 1 day later than they thought, BINGO, you just won the NASTY lottery!

They will leave a negative feedback and usually low DSR's across the board, to boot.

Join Now is correct. Negatives don't affect your sales too much UNLESS you have a lot of them or unless they are claiming you sell counterfeits.

Here are the rules I live by to avoid them as much as possible:

1. NEVER list merchandise unless you have it on hand.
2. ALWAYS ship within 24 hours.
3. ALWAYS be nice to the customer, even if they are being rude.
4. CAREFUL about not OVER-SELLING the amount of items you have in stock.
5. ALWAYS inspect your inventory when it comes in. If anything seems loose or broken, don't sell it.
6. ALWAYS answer any customer inquiries as quickly as possible.
7. ALWAYS issue a refund if the customer is unhappy. If you don't, eBay will do it for you anyway AND you will have a claim on your record.
8. NEVER make a promise you cannot keep. December 23rd is NOT the time to promise a customer they will have their item by Christmas.

[ulsterbeef]

I do all of the 8 steps you say. I send each person a message thanking them for buying the item, please inform me if they've any problems etc and say when I will post (same day or asap the next) another message saying when I have posted it and so on but some people are just total... *Beep*

I always keep a bit of stock over in case a buyer wants an exchange etc and only sell again when ive more to cover them again...

As I say, I cover all them steps but sometimes its just never enough

[jeffweico]

Originally Posted by ulsterbeef

I do all of the 8 steps you say. I send each person a message thanking them for buying the item, please inform me if they've any problems etc and say when I will post (same day or asap the next) another message saying when I have posted it and so on but some people are just total... *Beep*

I always keep a bit of stock over in case a buyer wants an exchange etc and only sell again when ive more to cover them again...

As I say, I cover all them steps but sometimes its just never enough

Exactly. You cannot ELIMINATE negatives, but you CAN reduce them.

Some people - for whatever reason - think that you will most likely be unreasonable with them. When they see that you are OK to deal with, they will usually pull back somewhat. THESE are the people you are trying to satisfy. Sometimes you can even turn a potential negative into a glowing positive this way.

But if your buyer woke up this morning with the thought of beating up on some poor eBay seller, there is nothing that will stop them. You could sell them real 24k gold for $1 per ounce and they would leave a negative because they didn't like the packaging it was shipped in.

[ulsterbeef]

The issue with negs is.... trying to be top rated. Its like a ratio of 200-1 roughly. So now I have to sell 200 more items which will take a while. Initially you need £2000 of sales and 100 transactions with all positives.

[seanws30]

i agree negs dont mean as much as they once did. every business is going to have its unhappy customers at some point, and no matter what you do, you cant please everyone all of the time.

[Hrad]

Negs don't really bother me from a sales viewpoint, but the way I see it they are 1 step closer to getting suspended, that's what really worries me lol.

[xxxhustlerxxx]

Originally Posted by ulsterbeef

I was just saying join now, its sad how unreasonable people can be. I don't think negs affect sales too much when people see they were left by a plonker but it looks bad. A neg is fine is the sellers ***** up but something out of your control.... Im more angry with eBay not being able to remove it. They state that its an opinion left by the buyer on how I perform even though they have records seeing that he never replied etc.

people are allways going to leave negs. like 'jeffweico' said, if they wake up one morning and are just pi**ed off at the world. then they are going to leave a neg, and there is nothing you can do about it. you can try to prevent them, but if you have done all you can, there is nothing more you can do. just block him and move on.

and honestly, i couldnt care less about top rated seller. the account can go at ANY point. does not matter if its stealth or real. im on some eBay Stealth sh*t and if i was back in business i would have enough accounts to not care about top rated and power seller nonsense. why push yourself to go through all that, when it can be lost overnight?


people may have other opinions but thats just mine

[NotAHappyBunny]

Have u sent a feedback revision form in - with a long detailed apologetic message offering the buyer something for free (they love that!), of course & the full refund.
Bend over backwards & they usually come round - it's bite your tongue & grit your teeth time.

[makaminski]

there are some thing that yu will neva run away from, i was so hurt when i received my first negative after 2300 positive feedbacks, i was so hurt , the guy expected to receive hos ordwer in australia in two days , just because i put on my listings that we ship within 2 days of receiving payment ,although we ship daily , i tried to reason with him to no avail,
i couldnt take it, but guess what i got 3 negatives within a week, all diffrent including one for an item i had even forgotten i once sold,

there was nothing i did, i am still a top rated seller , some thing you will just have to learn to live with them, they will happen so take it easy , dopnt give up keep aiming for more positive , but realistically you will get 1 or 2 idiots who expect an item from the uk to australia withing 48 hours , maybe there ebayers who offer concord service.

good luck

[newjerseymax]

Did you only message him through ebay?
I usually copy and paste the same message to email address they have on file with payment (paypal, google, alertpay, etc, etc) and always get a reply within hours, unless its late night. These days most people get email on smartphones so it gets to buyer right away. With ebay I find a lot of emails end up in junkmail folder or just get ignored as spam.

Cover ALL angles folks!

[Hrad]

Originally Posted by join now

and honestly, i couldnt care less about top rated seller. the account can go at ANY point. does not matter if its stealth or real. im on some eBay Stealth sh*t and if i was back in business i would have enough accounts to not care about top rated and power seller nonsense. why push yourself to go through all that, when it can be lost overnight?


people may have other opinions but thats just mine

I see TRS as something that would be nice to have, but I don`t really strive to get it. If I`m close I might make the extra effort, but nothing more. Like you said, all that effort might be wasted any day.

[jeffweico]

Sorry, guys, but TRS **DOES** matter. Here's why:

You get a 20% discount on fees.
You get a bump up in the listings which means more sales.

Having said that, I agree that it is not always possible to keep TRS status. But I always try. When I lose it, I usually get it back within a month or two.

[GreenBean]

Originally Posted by ulsterbeef

Unbelievable. So I sold an item and after a few days I asked the buyer had he got it... no reply. After 3 messages he finally replied to say the item arrived broke, which I do believe actually, as it was dangling on the post office bag so it probably got stood on after falling out. I asked would he like a refund or replacement.... No reply, a couple of days later, negative feedback demanding a replacement NOW!!

Of course eBay cant remove this feedback as it doesn't fall into their rules and regs for removal.

Tis the season for this (Soz).

Butter the buyers up even more than you do now. Get a light to go on in their dimmed brain. Here's an old thread you might care to look at to help minimize nastiness.

http://www.aspkin.com/forums/ebay-fe...feedbacks.html

I consider the stupid buyer LUCKY you even bothered to see if he got the item so his response is mean and not right

[rsot]

/quote after a few days I asked the buyer had he got it... no reply

I would just have sent with some form of tracking and leave the buyer alone. Sometimes your persistent inquiries gets the buyer thinking "hey this seller seems desperate about something, I can screw him over"...