eBay Refund

[Casterina]

I've list a item and sold both, one of the buyer wanted a refund so I refunded him on Paypal and didn't dispatch the item, how do I relist the item without getting charge for listing fees as I didn't sell it?

[rsot]

Cancel the transaction and relist - not a big issue. You have proof you refunded him

[rsot]

Is this a double post? Swear I replied to similar question just now - cancel the transaction and relist. Eb and pp will see that you refunded.

[Casterina]

Originally Posted by rsot

Cancel the transaction and relist - not a big issue. You have proof you refunded him

I've refunded him on Paypal and it appears Refunded on eBay. How do I cancel the transaction?

[GreenBean]

Originally Posted by rsot

Is this a double post? Swear I replied to similar question just now - cancel the transaction and relist. Eb and pp will see that you refunded.

You have form for double posting or omitting the T's.

LOL

[rsot]

Choose 'Resolve a Problem' on your auction listing dropdown.

Thanks bosslady

[Casterina]

Originally Posted by rsot

Choose 'Resolve a Problem' on your auction listing dropdown.

Thanks bosslady

I'll need to wait until 1 Jan to open the problem, is this the one I need to choose? I sold an item and want to cancel the transaction.

[rsot]

Yes - you need to wait 4 days (if i recall correctly) or 7...not on my eB account to check...to open the cancel transaction.