Re: I hope ebay changes their policy
I dealt with this similar issue, This was before I starting using stealth (reason I started actually) I had the account for 10 years 99.9 percent positive feedback and they permanently banned my account because to many "cases" were opened against me (100% of the cases were resolved zero cases were escalated to eBay and I received positive feedback from all cases but never the less they banned me anyways, guess my customer support was above their standards)
I had recently sold about 10 items that were already shipped before the ban set in, the buyers of course were warned about my suspension in case items did not get received. Well all items were delivered and 6 out of the 10 filed a case after getting the products stating they never received the item. eBay refunded every case instantly, I called and the customer rep as usual was a complete asshole and told me straight up that if you are suspended and someone opens a case that they do not even care/review it they refund the buyer their money and that is it.
Even though the shipping date clearly showed it was mailed out before the suspension date. I fought with them tooth and nail, was just a waste of time though.
At the end of the day eBay will always burn the seller when it comes to a situation like this.
Last edited by GreenBean; 03-03-2014 at 05:36 PM.
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