Re: So how do we retrieve our final value fees if cases now count against us?.
Most of the time u don't know of any problem until a case is open, and now it's so ridiculous that I can just make the customer wait until eBay needs to step in and handle the case , as Opposed to handling a case within seconds after a problem and doing it so well I'd get a glowing feedback and eBay and myself looked good. WhY, because once a case is open it doesn't matter if I make the customer happy or let it drag on for the max days and do nothing I still get a defect
Maybe if everyone does nothing eBay will get the hint that this new system makes great customer service really no point because either way I get a bad mark so why go that extra step and still get shut down , just for EBay the company to look good why I'm out on the curb , yea right
Before if a case opened , I'd let the customer keep the item , full refund, pr send a new item out full refund and do whatever needed to be done within 10 mins of a case opening which turned a disappointed customer often a very happy one, now the hell with it
|