Principal vs DSR Ratings (problem with buyer)
The DSR's on an account of mine are finally improving after an unfortunate negative, a couple of neutrals and a few low DSR's last year.
I'm very honest with my international shipping charges. What I sell roughly costs around £9.80 to ship internationally via Royal Mail (including tracking), with no additional charge for combining products. I charge a flat rate £10.
Recently sold 2 items that will ship together to an international destination. The buyer has paid but has insisted I refund the shipping charges because they are "too high" and "other sellers don't charge that much!".
I've not yet responded.
Reasons AGAINST refunding: - They've paid as much as the shipping will actually cost. I never profit from postage. If I refund, all shipping costs will be coming out of my personal funds. And it's clearly stated in the description how much I charge - why did they bother to bid if they were unhappy with it?!
Reasons FOR refunding: - If I don't refund, they could leave me a neutral and/or rate me low DSR's, which, honestly, my account cannot afford at this point.
I know £10 isn't a lot when it comes to keeping eBay/buyers sweet. It's the principal of giving in to a buyer who is plain wrong to ask this of me. Is it worth risking low DSR ratings?
Any thoughts?
Last edited by Elisek; 06-01-2014 at 03:07 PM.
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