Re: Responding to complaint by calling buyer? Quote:
Originally Posted by solefoodbk Say its a new buyer with under like 50 feedback...
I think by calling them your catching them off guard and it may create the illusion that we have more power than we do. Not all buyers know they can dictate basically each purchase they make on eBay.
I was hestitant on calling but its stealth and away from eBay so its not like any information I say on the phone can be tracked by eBay. I'm going to do this more often. I've texted customers before which is okay with me but calling is faster and your able to express yourself, you can't via typing it. | On eBay it's a lot different. For one, you have a real phone # right off the bat, no work or detective work necessary. Even if the phone # isn't legit, you have a basis right there for feedback removal, due to eBay policy requiring ALL users have real, up to date info.
Then again, feedback on eBay is pretty much ignored by 95% of users, unlike on Amazon, where feedback is CRUCIAL from everything from Seller Performance to Buy Box to making sales...
So on the one hand, it's so easy to pick up the phone, but on the other, one feedback is really irrelevant unless your sales volume is VERY low.
Still, worth the shot given how little effort is required. On Amazon, you basically need to be a PI to get their phone #.
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