eBay Suspended & PayPal Limited Forums - Silly buyer blames for item NOT WORKING

Actually they will not do anything with the negative response as I had a similar incident when a buyer said I failed to report of additional taxes although It was written in my listing!
They called it the buyer`s experience...
But I guess the guy is right about the case thing

This one is the worst.

" if the buyer is lying and YOU ( ebay) can see that, he's still allowed to leave the feedback? "

" yes, it's the buyers experience"

" but he's lying.... YOu admited that just now"

" buyers experience. You can leave a followup feedback."

"thanks..."

proper99

01-06-2016 01:54 AM

Re: Silly buyer blames for item NOT WORKING

So I've escalated it...
Few days on hold and no reaction from eBay

Sent a message to buyer saying : I just want to remind, you bought non working screen , are you sure u wanna blame me it's not working

On a next day buyer cancelled dispute without eBay help

Is this transaction seen as defect on eBay side?

solefoodbk

01-06-2016 01:59 AM

Re: Silly buyer blames for item NOT WORKING

CALL AND JUST GET IT CLOSED.

Don't let the automatic process complete just call and have a rep look at it and they will 100% of the time close it. Maybe not 100% if you get a a##hole but seriously, don't let it go through the automatic process.

Why risk it?

james13v

01-08-2016 10:52 AM

Re: Silly buyer blames for item NOT WORKING

Quote:

Originally Posted by proper99 (Post 734581)

Yes it's still a defect. You didn't win the case. The buyer cancelled the case. You should have called and got the case cancelled based on the information that was given. Still a chance, but nothing is automatic. YOU have to do it yourself.

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