One case closed without seller resolution..how bad am i screwed?

[yankee]

Originally Posted by rsot

Everyday is something special for Retailer77 always a troubleshoot session

At least he has something to add to the forum based on experience

[Retailer77]

Originally Posted by yankee

At least he has something to add to the forum based on experience

Yankee..I think I'm just going to try to squeeze out 1000 transactions as fast as possible even if I break even just to get me a bigger safety net and bump up my max amount of case close without resolution to 4 or 5 so I don't have to stress as I'll be nowhere near that number.
Right now I'm way too close the max.

[GreenBean]

Before you do that, take a minute to regroup.

Make sure you are sorted with shipping, try not to rush, AND

Take a deep breath.

[Onion]

Originally Posted by Retailer77

Yankee..I think I'm just going to try to squeeze out 1000 transactions as fast as possible even if I break even just to get me a bigger safety net and bump up my max amount of case close without resolution to 4 or 5 so I don't have to stress as I'll be nowhere near that number.
Right now I'm way too close the max.

Do you sell on Amazon?

[dealagreeproceed]

did you call usps to see what the exact address was the item was delivered to...

[james13v]

one won't hurt you. 2 will destroy your account

Yes filing that report, they will erase the defect. But they will do this only ONCE. Just make sure tho not let these things get past the due date. Buyer calls into ebay, and they will close the case RIGHT AWAY.

I've managed to get a few removed. Really depends on what kind of person you get on the phone.

[james13v]

Your other thread says you sell 1000 items a week. $300 average each . So how are you having trouble, when you sell $300,000 a month?

[newjerseymax]

Have you gotten anything else on that day? Maybe that person just sent you something else and used that tracking number. Do you remember getting anything that day which had tracking on it?

It is quite simple for a return to be a postcard instead of item and it will show returned.

Scammers are using this loop hole in system to get free stuff. It didn't cost them anything as you paid for label....

[Retailer77]

Do you guys know if one case closed without resolution will effect search visibility of my items?
It doesn't seem like it ..as visibility is still pretty good..but just checking

[Retailer77]

In order to file the complaint I need the buyers phone number...I inquired it from eBay but still haven't gotten it

[TOOKNAPA]

Originally Posted by Retailer77

In order to file the complaint I need the buyers phone number...I inquired it from eBay but still haven't gotten it

..... once again, your mind is not enough open ... they ask for a phone number, right ?? they don't ask for the real phone number !!
+ ebay will never give you this kind of information !! Imagine ebay gives your phone number to unhappy customers ... Something is wrong with the way you think

[yankee]

Originally Posted by TOOKNAPA

..... once again, your mind is not enough open ... they ask for a phone number, right ?? they don't ask for the real phone number !!
+ ebay will never give you this kind of information !! Imagine ebay gives your phone number to unhappy customers ... Something is wrong with the way you think

Well, up until less than one year ago, yes, ebay did give anyone who asked for contact info, the info. It is brand new that they don't do this.

[Retailer77]

Originally Posted by TOOKNAPA

..... once again, your mind is not enough open ... they ask for a phone number, right ?? they don't ask for the real phone number !!
+ ebay will never give you this kind of information !! Imagine ebay gives your phone number to unhappy customers ... Something is wrong with the way you think

Took Napa your wrong on this one..they do provide such jnfo.

[GreenBean]

Originally Posted by Retailer77

In order to file the complaint I need the buyers phone number...I inquired it from eBay but still haven't gotten it

Where else have you looked?

Confirm if there was a phone number on the account too, please.

[Retailer77]

Originally Posted by GreenBean

Where else have you looked?

Confirm if there was a phone number on the account too, please.

I went through advanced search "contact information"

[TOOKNAPA]

Originally Posted by yankee

Well, up until less than one year ago, yes, ebay did give anyone who asked for contact info, the info. It is brand new that they don't do this.

so, they do or they don't ?? It sounds crazy, isn't it privacy infringement ?

[yankee]

Originally Posted by TOOKNAPA

so, they do or they don't ?? It sounds crazy, isn't it privacy infringement ?

The do not as of last fall. Before that they did.

[TOOKNAPA]

Originally Posted by Retailer77

Took Napa your wrong on this one..they do provide such jnfo.

thank you for pointing the wrong point of my post

[GreenBean]

Originally Posted by Retailer77

I went through advanced search "contact information"

I meant have you used any sources outside of ebay....

[Retailer77]

Originally Posted by GreenBean

I meant have you used any sources outside of ebay....

I have not but I will try that..good advice thnx

[yankee]

I found the number for you 978-870-7307

[phaz0rz]

Originally Posted by yankee

I found the number for you 978-870-7307