One case closed without seller resolution..how bad am i screwed?

[Retailer77]

The buyer purchased an item from me which they had wanted to return ....i approved the return no problem.

I got a message from ebay stating I should have received the item by now.
I did not receive ANYTHING, so I messaged the buyer and said I will go check my mailbox to ensure if anything has been dropped off...nothing was there.

Now I get a message today stating a case has been opened and ebay literally took about 5 min and sent me a response stating they have issues the buyer a refund because the refund I was supposed to issue the buyer was never sent.....theres NO proof of delivery confirmation on the buyers end and I never received the item....what the heck??

[yankee]

call them up. 2 minute fix and if no tracking was supplied, ebay will send you a paypal payment.

[Retailer77]

Originally Posted by yankee

call them up. 2 minute fix and if no tracking was supplied, ebay will send you a paypal payment.

Yankee I just called them and tracking is provided which shows delivery on the 9th...I NEVER GOT ANYTHING!!

[Retailer77]

I do remember on my last account that they provide a "grace" removal of the first case closed without seller resolution for newer sellers, do you know if this still applies?

[Retailer77]

Ive had about 350 transaction on this account so far....and just got a case closed without resolution in the buyers favor....I basically got robbed as I never received the item..

How badly will this hurt my account?
It is only one...but as I read on the ebay site its maximum is 0.3%...which already puts me at the max.

[yankee]

what does the tracking show?

Delivered to the correct zip code?

[yankee]

You already stated your mathematical equation. Sounds like you are at .28% or so.

So dont make the same mistake again and work to get this one removed.

[Retailer77]

Originally Posted by yankee

what does the tracking show?

Delivered to the correct zip code?

Yes it does..but like I said I never received anything..at all im positive

[Retailer77]

Originally Posted by yankee

You already stated your mathematical equation. Sounds like you are at .28% or so.

So dont make the same mistake again and work to get this one removed.

Yankee 0.3% would be 1.05.
So I am technically over my max then??

[yankee]

You are under.

1 and .05 would be .30%

You are just at 1 so just under the .30%

Make sure you dont get a .05 or more unresolved cases

[Retailer77]

Originally Posted by yankee

You already stated your mathematical equation. Sounds like you are at .28% or so.

So dont make the same mistake again and work to get this one removed.

I called ebay about getting it removed and told them the entire situation.
They sent me a ic3.gov form to file the report online.

In this email from ebay they also stated "keep in mind ebay will not be able to cover your if this happens again in the future"

SO I am assuming this is good news for now, as I might just be able to get this one removed....seriously crossing my fingers man..I just purchased over 25k in inventory

[yankee]

IF you truly feel no error was made on your end or the USPS end, then go forward with the fraud report.

IF you are not sure, then consider that this person will have a government fraud report on them for many years to come. If they are a scammer, GREAT, eventually a pattern will show and action taken. If not, you tarnish someone who did nothing wrong.

Wish you luck with whatever route you choose to take

[Retailer77]

Originally Posted by yankee

IF you truly feel no error was made on your end or the USPS end, then go forward with the fraud report.

IF you are not sure, then consider that this person will have a government fraud report on them for many years to come. If they are a scammer, GREAT, eventually a pattern will show and action taken. If not, you tarnish someone who did nothing wrong.

Wish you luck with whatever route you choose to take

Are my odds high of getting this case closed without resolution removed?

The thing is that it may have not even been the buyers fault...I just never got the item they claim to have shipped me back...what if my neighbors took the item or it was delivered to the wrong address??? What is the carrier marked it as received and took the item for themselves??

It sucks that I need to file this report but I really have no choice...I need to do it.

[yankee]

Everytime I sell a compound bow and someone returns me a very used or abused(dryfired and broken) and ebay issues the buyer a refund, I file the report and make ebay send me the funds.

But if it is not abuse or a scammer, then I dont.

Another way of looking at it is give it a day or two and see if it shows up, call USPS and inquire about it etc...

[Retailer77]

Originally Posted by yankee

Everytime I sell a compound bow and someone returns me a very used or abused(dryfired and broken) and ebay issues the buyer a refund, I file the report and make ebay send me the funds.

But if it is not abuse or a scammer, then I dont.

Another way of looking at it is give it a day or two and see if it shows up, call USPS and inquire about it etc...

It has been 7 days since tracking showed delivered on this item.

[dan_ebay]

It doesn't go to percentages until you have more than 3 'without resolution' does it?

[Retailer77]

Originally Posted by dan_ebay

It doesn't go to percentages until you have more than 3 'without resolution' does it?

I wish I knew

[yankee]

Originally Posted by dan_ebay

It doesn't go to percentages until you have more than 3 'without resolution' does it?

They count.

[Retailer77]

Originally Posted by yankee

Everytime I sell a compound bow and someone returns me a very used or abused(dryfired and broken) and ebay issues the buyer a refund, I file the report and make ebay send me the funds.

But if it is not abuse or a scammer, then I dont.

Another way of looking at it is give it a day or two and see if it shows up, call USPS and inquire about it etc...

Yankee,
even if i DO win the IC3 case, does the case closed without resolution still stay on my account or would it get removed??

I guess the best thing for me to do now is sell a ton of cheap stuff and knock out a couple hundred transactions to get out of the red zone..

[yankee]

Originally Posted by Retailer77

Yankee,
even if i DO win the IC3 case, does the case closed without resolution still stay on my account or would it get removed??

I guess the best thing for me to do now is sell a ton of cheap stuff and knock out a couple hundred transactions to get out of the red zone..

Im not sure to be honest.

I would call and find out why you did not get a reminder from ebay to issue a refund. It could be settings or maybe they don't do that anymore. I don't get hardly any returns at all.

[TGMT²]

@Retailer77

Please do not open duplicate threads regarding the same issue, especially since you have many problems as a seller.

Your 2 threads were merged, next time we will delete the 2nd thread. Thanks

[rsot]

Everyday is something special for Retailer77 always a troubleshoot session