Re: Zero Feedback Buyer Paid BIN. Quick Web Search Shows Retail Theft with $10K Bail
@BigCJ Well put.
That was my first inclination, yet I've always been unsure what the order cancellation email sent to buyers says when submitting to cancel an order. In this case I thought to myself...since the buyer has a "verified" address I wonder if I select that, that eBay has an automated mechanism that messages buyers saying "hey, the seller is asking to cancel your order because of "incorrect address" at which point a buyer might try to sort out a perceived address problem or just leave a neg since it may seem the seller is being obstinate.
Does anyone know what if any message buyer's are sent when sellers submit to cancel an order based on "something wrong w/ buyer address" or "buyer asked to cancel order."???
That's another one I thought might tick people off...tagging a cancellation as "buyer asked to cancel order" when in fact they maybe didn't. Do buyers get an email that says "the seller has informed us you'd like to cancel your order, if that is correct click here to agree to cancel the order." ???
I had no idea an eBay rep might actually validate my concerns and remove any neg. I say that just because I had a clearly cheat me on something else two weeks past and the eBay logged correspondence evidenced it. Yet when I used the "report buyer" thing when logged into eBay, all that happened was a submission confirmation page presented a canned response with eBay avoiding any responsibility to follow-up. "Thanks for letting us know. You've successfully submitted a report about XXXXX...Depending on the circumstances, we may educate, restrict, or suspend the buyer. You can always visit your Seller Dashboard to see updates to your selling status."
It's been two weeks and I've received no further acknowledgement of eBay actually doing anything and the user has not been banned.
If the only way to get any action is grind away with numerous eBay reps on the phone by chance is there a current eBay phone tree published somewhere? Most other orgs are responsive to BBB complaints by assigning more competent reps to assist whoever filed the BBB complaint, yet when I filed one against eBay years ago, eBay just ignored it.
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