Re: Feedback advice please
Neutral feedback definitely affects sales for me in more than one way in my experience. It is not aesthetically pleasing for potential customers but despite what eBay says, my sales, search position and views are always negatively affected by feedback short of 5 stars, neutral or negative.
Feedback revision also puts on a show. It has no positive bearing on your matrics once the damage is done.
I would be contacting her to revise it but if she declines, a feedback response along the following line may help sway potential customers:
"Customer's return passed leak test. Speedily replaced to keep my customer happy"
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