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eBay FeedBack General discussions on eBay feedback, seller feedback, positive feedback, negative feedback, DSR rating, increase feedback

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  #1  
Old 3 Weeks Ago
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Default Feedback advice please

Hi guys, quick question just to get this off my chest. Hoping for a bit of advice if possible.

I've been selling hot water bottles (sourced from China) for a short while and got a DM from a customer saying it was leaking. I sprung into action and agreed to send her a new one, refund her postage costs for sending mine back and it was all seemingly sorted in a friendly manner.

Next thing a neutral feedback drops where she just openly says it was leaking and had to send back! I've tested it rigorously since the return and clearly she wasn't tightening the stopper properly so it wasn't even leaking.

Sorry so long. Only got a handful of reviews so this looks bad. Should I reply or just let it go and move on.
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  #2  
Old 3 Weeks Ago
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Default Re: Feedback advice please

Neutral feedback means nothing, forget it and move on.
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Old 3 Weeks Ago
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Default Re: Feedback advice please

you should reply,buyers tend to pay more attention to negative news !
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Default Re: Feedback advice please

I usually leave neutral feedback alone if its just one. more than two could look bad.
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Default Re: Feedback advice please

Quote:
Originally Posted by lymbo70 View Post
I usually leave neutral feedback alone if its just one. more than two could look bad.
As a buyer you mean? Not possible as a seller...
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Default Re: Feedback advice please

Quote:
Originally Posted by rsot View Post
As a buyer you mean? Not possible as a seller...
No, he means as a seller.....
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  #7  
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Default Re: Feedback advice please

feedbacks means less these days,all they care is how cheap the item is.
With Ebay MBG,buyers can always return with seller paying for return shipping and get their money back.
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Default Re: Feedback advice please

Neutral feedback definitely affects sales for me in more than one way in my experience. It is not aesthetically pleasing for potential customers but despite what eBay says, my sales, search position and views are always negatively affected by feedback short of 5 stars, neutral or negative.

Feedback revision also puts on a show. It has no positive bearing on your matrics once the damage is done.

I would be contacting her to revise it but if she declines, a feedback response along the following line may help sway potential customers:

"Customer's return passed leak test. Speedily replaced to keep my customer happy"
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Default Re: Feedback advice please

Thanks for the valuable advice everyone. I've been mulling over it.

I've not made a single sale since the feedback but I'm trying to be positive and putting it down to the fact that it's post-Christmas and nobody has any money.

Appreciated.
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Default Re: Feedback advice please

I'm still looking for some assistance on etsy.. I'm new, and lost - please help!
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Default Re: Feedback advice please

Quote:
Originally Posted by EtsySucks View Post
I'm still looking for some assistance on etsy.. I'm new, and lost - please help!
Which is the more probable outcome from repeatedly spamming threads on this forum: Getting help or getting banned?
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