Sometimes you can't open every package and make sure they are in top quality. Yeah, nothing you can do if a buyer is being a bitch and decides to leave you a neg. I have reversed some negatives into a positive however, try reasoning with him and ask for a feedback revision. I go with something along the lines of:
"I'm very sorry about the trouble we've caused you, but I depend on this account for extra side income to support my family in this tough economic time. Please consider revising your negative feedback, it would help us tremendously."
I've done it about 3 times and it works like a charm.
__________________ “You have to learn the rules of the game. And then you have to play better than anyone else.”
-Albert Einstein |