MCO11 restriction for a new account

[sunflower977]

I have two ebay accounts with the same information. The old account got MCO11 asking for proof of purchase last month, I finally got reinstated after providing the purchase proof.
Now comes with my new ebay account, ebay asked for ID, utility bill and purchase proof for all my list. All my lists have been removed. Below is the detail. The problem is that most of the items I am selling on ebay at cosmetic samples, which is gift given by the store when I purchased some cosmetics and does not show on the receipt. What should I do? How can I Provide the purchase proof for sampls and gifts. Please help. Any advice is highly appreciated.

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A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items or revise current listings. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. Any removed items will be listed further down in this email.
We have credited all associated fees except for payments processing fees and the final value fee for your listing(s).


To appeal this restriction, you'll need to:
Upload the information we've listed below to:
https://ocsnext.ebay.com/ocs/mudcwf?...RiskManagement

-- Important --
Make sure that your name and username appear on each document that you submit. If this information isn't included, it can't be processed. Also, please be sure your submitted documents are current, valid, and legible.

Here's the information you need to submit:
-- A readable copy of your driver's license, front *and* back, or other government-issued ID.
-- A copy of a recent credit card statement, bank statement, or utility bill. Your name and billing address should be visible, and consistent with the information registered to your eBay account.
-- Documentation (including manufacturer's invoices or receipts) that shows that you purchased the item(s) recently listed for sale on eBay.
Activity on your account didn’t follow our policy. More specific details are provided below.
Once these requirements have been met, please reply to this email and we'll begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.

[sunflower977]

Originally Posted by agent006140

Activity on your account didn’t follow our policy. More specific details are provided below.
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SO WHERE ARE MORE DETAILS?

The details are just all the lists, which have been removed.

[wendyskenthomas]

Originally Posted by sunflower977

I have two ebay accounts with the same information. The old account got MCO11 asking for proof of purchase last month, I finally got reinstated after providing the purchase proof.
Now comes with my new ebay account, ebay asked for ID, utility bill and purchase proof for all my list. All my lists have been removed. Below is the detail. The problem is that most of the items I am selling on ebay at cosmetic samples, which is gift given by the store when I purchased some cosmetics and does not show on the receipt. What should I do? How can I Provide the purchase proof for sampls and gifts. Please help. Any advice is highly appreciated.

---------------------------------------------------
A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items or revise current listings. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. Any removed items will be listed further down in this email.
We have credited all associated fees except for payments processing fees and the final value fee for your listing(s).


To appeal this restriction, you'll need to:
Upload the information we've listed below to:
https://ocsnext.ebay.com/ocs/mudcwf?...RiskManagement

-- Important --
Make sure that your name and username appear on each document that you submit. If this information isn't included, it can't be processed. Also, please be sure your submitted documents are current, valid, and legible.

Here's the information you need to submit:
-- A readable copy of your driver's license, front *and* back, or other government-issued ID.
-- A copy of a recent credit card statement, bank statement, or utility bill. Your name and billing address should be visible, and consistent with the information registered to your eBay account.
-- Documentation (including manufacturer's invoices or receipts) that shows that you purchased the item(s) recently listed for sale on eBay.
Activity on your account didn’t follow our policy. More specific details are provided below.
Once these requirements have been met, please reply to this email and we'll begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.

By providing ⊗⊗⊗⊗ supplier invoice works in mc011 i had experienced in mc011 and got succeed

[LeeF73]

Originally Posted by wendyskenthomas

By providing ⊗⊗⊗⊗ supplier invoice works in mc011 i had experienced in mc011 and got succeed

What supplier?

[wendyskenthomas]

Originally Posted by LeeF73

What supplier?

Like the items which you dont have on an invoice do photoshop and add thoose products. Its simple and easy

[sunflower977]

Originally Posted by wendyskenthomas

Like the items which you dont have on an invoice do photoshop and add thoose products. Its simple and easy

Most of them are travel samples, no store sell travel samples, usually give as gift

[sunflower977]

If I do not provide the document, will my account be suspended or just leave as restricted? Any comments?

[ebaychic2013]

it's probably toast. first they ask you for all the documents then they'll suspend you perm. you can try to give them what they want and see, doesn't hurt.

[Chris161093]

I have had this happen to a few accounts . Just make a invoice or edit an invoice you already have and add items that you was selling on your eBay once this is sent back over to them be prepared for them asking for more documents like a PayPal or bank statement showing you have paid for the items once again print then scan you bank statement to your computer add a payment for the stock to a company and print it back of as thay will not normally accept a print screen of the document . Send it in and wait the 72 hours for them to remove the restriction it's worked many times for myself

[rsot]

Originally Posted by wendyskenthomas

Like the items which you dont have on an invoice do photoshop and add thoose products. Its simple and easy

Worth a shot indeed

[sunflower977]

Originally Posted by Chris161093

I have had this happen to a few accounts . Just make a invoice or edit an invoice you already have and add items that you was selling on your eBay once this is sent back over to them be prepared for them asking for more documents like a PayPal or bank statement showing you have paid for the items once again print then scan you bank statement to your computer add a payment for the stock to a company and print it back of as thay will not normally accept a print screen of the document . Send it in and wait the 72 hours for them to remove the restriction it's worked many times for myself

Thank you very much!

[sunflower977]

Originally Posted by rsot

Worth a shot indeed

Thank you very much!